Support Board
Date/Time: Tue, 26 Nov 2024 04:21:36 +0000
Error messagge when loading charts - how to get rid of it
View Count: 1418
| [2014-03-30 20:36:08] |
| dp7 - Posts: 26 |
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when loading a chartbook, I´m getting the following error messages: Error loading custom studies DLL: C:\SierraChart v3\Data\AutoZonesSubscriber.dll. Windows error code 126: The specified module could not be found. | 2014-03-30 16:08:04 I used to be suscribed to a service provider which "transmitted" certain zones/notes on their "master chart" to my plattform. I suspect is related to that suscription. How do I get rid of that? TNX |
| [2014-03-30 20:49:03] |
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Refer to this section here: https://www.sierrachart.com/index.php?l=doc/doc_DLLUsage.html#Errors Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-04 22:18:03] |
| dp7 - Posts: 26 |
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It is still unclear to me how to remove the error. I have checked in my data folder and theres such "autozones.dll", as the error messagge stated. On my account managemnte page the following item appears, in the section "Enabled Studies And Files Set To Download" Enabled Studies DLL Name: AutoZonesSubscriber. Is there any way for me "unsubscribe" form this study and no get that error message again? TNX |
| [2014-04-04 22:44:33] |
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You have to go among all of your charts and remove the particular study which is referencing that DLL. It should be listed as "Custom DLL Study". When you look at the Chart Studies window for every one of your charts, do you not see a study with that name? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-04 22:54:05] |
| dp7 - Posts: 26 |
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I have checked every single window of my chartbook and there´s no such study. It´s been quite some time that I have unsuscribed from that service. For reference: I was sucribed to a company that "streamed" their charts into my SC platform in real time. I do understand from the error messagge that it seems that -when loading- SC is looking for that study and b/c there´s not such study I receive the error. TNX |
| [2014-04-04 23:53:45] |
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There must be some study which is referencing that DLL on the charts. It might have a different name if it has been renamed through the Short Name setting. If there is no reference to the study on a chart, then you will not get the message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-04 23:57:51] |
| dp7 - Posts: 26 |
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I´m aware, but I cannot seem to find it. It also sparks confusion that It shows in my account settings that the study is "enabled" DLL Name: AutoZonesSubscriber. Any pointers? |
| [2014-04-05 00:11:41] |
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You can privately attach your Chartbook here and then we can look through it and find it. Here are the instructions to attach it: https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile Do you just use one Chartbook? It does not matter what your website account control panel shows. That is not going to cause errors with the DLL file not being found like you are getting. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-05 00:15:24] |
| vegasfoster - Posts: 444 |
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I would save all of the chart study collections that you use from each chart, then start with a new chartbook and add a single chart, then change from one study collection to the next until you get the error, then start deleting studies until you don't get it anymore. If you never get the error, then just make a new chartbook. Something like that maybe.
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| [2014-04-05 00:18:09] |
| dp7 - Posts: 26 |
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I use different CHT´s for different futures contracts. I´m hereto attaching some of them for your review. HAGWE +TNX for the help. |
Private File Private File Private File Private File Attachment Deleted. |
| [2014-04-05 01:00:46] |
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We will only look at one Chartbook. So you need to help us. Manually open each of these Chartbooks and tell us which one of them gives the error. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-05 01:11:58] |
| dp7 - Posts: 26 |
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The 4 cHT that i sent give the same error.
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| [2014-04-05 01:56:50] |
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Chart #8 in the GC Chartbook contains the study. There might be others. This is an example of what you see: https://www.sierrachart.com/images/StudyWithMissingDLLOrFunction.png You will definitely see "Custom DLL Study". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-11 22:29:22] |
| dp7 - Posts: 26 |
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SOrry for the late response What about the ES chart? . I´ll check on the rest, though. TNX for the help. |
| [2014-04-11 23:14:45] |
| dp7 - Posts: 26 |
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Issue has been solved. Thank You very much for your help! |
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