Support Board
Date/Time: Sun, 02 Mar 2025 22:08:50 +0000
Can't close position
View Count: 465
| [2021-10-27 15:22:56] |
| vddfollow - Posts: 18 |
|
Dear Support, I can't close a last position on my live account. Don't understand why there is always a last line in my "trades" log with no exit time. Yesterday, I did not notice but it was the same. I lost 600$ during night. I have no position on the "chart window" and can not cancel anything. See attachments. How can I do ? Regards, https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=56184 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=56185 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=56186 |
| [2021-10-27 15:45:38] |
| John - SC Support - Posts: 38292 |
|
First, if you have an open position and you need to close it and you can not do it from within Sierra Chart, then you need to call your broker and have them take care of it for you. Second, if there is a discrepancy between what you have within Sierra Chart versus your actual positions in the market, then this would be due to a missing order fill. Refer to the following information: Trade Activity Log: Missing Order Fills from Trade Activity Log Also refer to the following: Trade Activity Log: Solving Inaccurate Trade Statistics for Charts Field Values For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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