Support Board
Date/Time: Sun, 02 Mar 2025 21:30:06 +0000
INVALID ACCOUNT ERROR
View Count: 423
| [2021-10-26 16:17:43] |
| ryegrrr - Posts: 3 |
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I keep having my orders rejected with the error saying "invalid account." I have contacted my broker and clearing firm and they tell me everything is correct on my end and theirs in order for me to execute trades through Sierra Charts. I am on the Gain feed. They have instructed me to post here to find a resolution.
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| [2021-10-26 16:24:34] |
| ryegrrr - Posts: 3 |
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I believe the issue may be with the account number. From what my broker tells me the letters need to be capitalized.
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| [2021-10-26 16:38:27] |
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This change would be made in Global Settings >> Data/Trade Service Settings. Press OK and then reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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