Support Board
Date/Time: Sun, 02 Mar 2025 20:54:43 +0000
Candle tails
View Count: 444
| [2021-10-25 17:51:46] |
| User316362 - Posts: 210 |
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Below is a comparison of the same time periods one from Denali and the other from Transact. I've been getting extreme tails on my candle on all chart for a couple of days now. When i delete and download data it corrects and then continues with the problem from the time of the new download. the third picture shows the chart goes back to normal after delete and download... but it continues to happen after that. Sierra version 2320 seemed to start when I upgraded to this version a couple of days ago. Date Time Of Last Edit: 2021-10-25 17:55:38
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 TransAct 533tic.png / V - Attached On 2021-10-25 17:50:46 UTC - Size: 87.01 KB - 139 views Denali 533t.png / V - Attached On 2021-10-25 17:51:14 UTC - Size: 14.98 KB - 149 views After delte and download Denali.png / V - Attached On 2021-10-25 17:52:03 UTC - Size: 21.19 KB - 139 views |
| [2021-10-25 18:24:32] |
| Sierra_Chart Engineering - Posts: 18607 |
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When posting an image of a chart, only use this method: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage Otherwise, we cannot help with this. Set Sierra Chart to a Tick by Tick Data Configuration. Follow the instructions here to do this: Tick by Tick Data Configuration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-25 19:23:33] |
| User316362 - Posts: 210 |
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I checked the 1 tick settings for data storage and they are correct and it is still happening. Turns out it's fine in the main instance but not the subinstance2. all settings are correct added: interesting, I duplicated the chart in the sub instance and it's not happening on the new chart so far. Very odd issue. I'll consider it a corrupted chart. If i se it again, I'll post here. Thanks Date Time Of Last Edit: 2021-10-25 19:37:54
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| [2021-10-26 05:11:03] |
| Sierra_Chart Engineering - Posts: 18607 |
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Make sure both the main instance and sub instance are both using an Intraday Data Storage Time Unit of 1 tick.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-26 05:11:22
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