Support Board
Date/Time: Tue, 26 Nov 2024 03:39:36 +0000
Alerts in Alerts Manager disappeared
View Count: 1088
| [2014-03-29 17:16:15] |
| joeroma - Posts: 43 |
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I had a bunch of time alerts and a couple of symbols alerts in the Alerts Manager which worked fine for a few days. However on Friday morning all the alerts were gone and the Alerts Manager window would not even open. Today I upgraded from 1109 to 1113 and an Alerts Manager window did open but all the alerts were still missing.
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| [2014-03-29 19:54:05] |
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If you do not see the Alerts Manager window when opening it, then select Window >> Reset Windows. The Symbol and Time Alerts are contained in the SCAlerts.json file in the Sierra Chart installation folder. There may have been a problem writing this file or reading this file. The contents of the file might have become damaged in some way. Open the file in a text editor and see if you see the Alerts. If you regularly backup your system, you will have a backup of this file and can restore it. It must be restored when Sierra Chart is not running. We will be moving the contents of this file into the main Sierra Chart configuration file which takes advantage of higher reading and writing reliability and automatic backups. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-29 19:54:21
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