Support Board
Date/Time: Sun, 02 Mar 2025 20:59:46 +0000
Chart recalculation and unclickable bug
View Count: 587
| [2021-10-25 14:57:25] |
| User718759 - Posts: 12 |
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Hi, i got the bug that all my Charts with 2 different Sierra Chart instances (from different files) start du recalculate over and over again. When they stop recalculating i cant use tools on the chart and all my chart drawings start to flicker... All the tools on the chart header and the buttons to minimize, maximize or exit sierra chart are greyed out and frozen. I´ve used the study/Prive overlay, but when i remove it, the bug still occurs. This is what the Messege Log says: Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.891 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.891 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.891 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.891 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.892 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.892 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.892 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.892 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.893 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.893 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.893 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.893 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.894 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.894 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.894 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.894 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.895 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.895 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.895 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.895 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.896 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.896 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.896 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.896 Chart #2 | TPO Profile Chart ID: 0 DateTime: Out of bounds array error at Index 613 | 2021-10-25 17:34:47.897 Array message repeat count limit reached. | 2021-10-25 17:34:47.897 F.US.NGEZ21 [CBV] #2 | Reloading chart. | 2021-10-25 17:36:38.224 F.US.NGEZ21 [CBV] #2 | Reloading chart. | 2021-10-25 17:36:39.065 F.US.NGEZ21 [CBV] #2 | Reloading chart. | 2021-10-25 17:36:40.056 F.US.CLEZ21 [CBV] #1 | Reloading chart. | 2021-10-25 17:36:43.385 F.US.CLEZ21 [CBV] #1 | Reloading chart. | 2021-10-25 17:36:43.822 F.US.CLEZ21 [CBV] #1 | Reloading chart. | 2021-10-25 17:36:45.955 F.US.CLEZ21 [CBV] #1 | Reloading chart. | 2021-10-25 17:36:46.391 F.US.CLEZ21 [CBV] #1 | Reloading chart. | 2021-10-25 17:36:46.840 Date Time Of Last Edit: 2021-10-25 15:37:52
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| [2021-10-25 16:52:54] |
| John - SC Support - Posts: 38292 |
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Remove the studies from Chart #2 and you should not have the issue. Put them back on, one at a time and make sure the chart calculates correctly with each study you add. If you have the errors showing up as above after you add a study, then remove that one and tell us what it is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-25 17:46:40] |
| User718759 - Posts: 12 |
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i got this problem on all my charts with different studies. often i get this Message Log to: Loading market depth data. | 2021-10-25 19:43:08.293 Loaded depth data records for F.US.NGEZ21 2021-10-20 from 2021-10-20 20:27:42.740000 to 2021-10-20 20:51:35.157902. | 2021-10-25 19:43:08.295 Loaded depth data records for F.US.NGEZ21 2021-10-21 from 2021-10-21 15:16:42.280000 to 2021-10-21 20:23:37.976810. | 2021-10-25 19:43:08.309 Loaded depth data records for F.US.NGEZ21 2021-10-24 from 2021-10-24 20:42:04.869000 to 2021-10-24 21:05:02.622355. | 2021-10-25 19:43:08.309 Loaded depth data records for F.US.NGEZ21 2021-10-25 from 2021-10-25 15:10:38.076000 to 2021-10-25 19:43:00.056000. | 2021-10-25 19:43:08.339 F.US.NGEZ21 [CV] 1 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-25 19:43:08.500 F.US.NGEZ21 [CV] 1 Min #1 | Reloading chart. | 2021-10-25 19:43:08.697 F.US.NGEZ21 [CV] 1 Min #1 | Reloading chart. | 2021-10-25 19:43:09.036 Loading market depth data. | 2021-10-25 19:43:09.166 Loaded depth data records for F.US.NGEZ21 2021-10-20 from 2021-10-20 20:27:42.740000 to 2021-10-20 20:51:35.157902. | 2021-10-25 19:43:09.168 Loaded depth data records for F.US.NGEZ21 2021-10-21 from 2021-10-21 15:16:42.280000 to 2021-10-21 20:23:37.976810. | 2021-10-25 19:43:09.181 Loaded depth data records for F.US.NGEZ21 2021-10-24 from 2021-10-24 20:42:04.869000 to 2021-10-24 21:05:02.622355. | 2021-10-25 19:43:09.182 Loaded depth data records for F.US.NGEZ21 2021-10-25 from 2021-10-25 15:10:38.076000 to 2021-10-25 19:43:00.056000. | 2021-10-25 19:43:09.212 F.US.NGEZ21 [CV] 1 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-25 19:43:09.371 F.US.NGEZ21 [CV] 1 Min #1 | Reloading chart. | 2021-10-25 19:43:09.542 F.US.NGEZ21 [CV] 1 Min #1 | Reloading chart. | 2021-10-25 19:43:09.886 Loading market depth data. | 2021-10-25 19:43:10.019 Loaded depth data records for F.US.NGEZ21 2021-10-20 from 2021-10-20 20:27:42.740000 to 2021-10-20 20:51:35.157902. | 2021-10-25 19:43:10.021 Loaded depth data records for F.US.NGEZ21 2021-10-21 from 2021-10-21 15:16:42.280000 to 2021-10-21 20:23:37.976810. | 2021-10-25 19:43:10.034 Loaded depth data records for F.US.NGEZ21 2021-10-24 from 2021-10-24 20:42:04.869000 to 2021-10-24 21:05:02.622355. | 2021-10-25 19:43:10.035 Loaded depth data records for F.US.NGEZ21 2021-10-25 from 2021-10-25 15:10:38.076000 to 2021-10-25 19:43:08.184000. | 2021-10-25 19:43:10.068 F.US.NGEZ21 [CV] 1 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-25 19:43:10.222 |
| [2021-10-25 18:05:50] |
| John - SC Support - Posts: 38292 |
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There is nothing odd about the last log you posted. It is just loading the Market Depth data into the charts.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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