Support Board
Date/Time: Sun, 02 Mar 2025 20:48:22 +0000
US Equities data not updating in real time
View Count: 529
| [2021-10-25 13:53:13] |
| MWG86 - Posts: 6 |
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Hello, I've signed up for the US Equities data feed through the Sierra Chart Real-Time data feed and have followed the steps in the setup instructions but data is not populating real time. Not sure what the issue is. Thank you for your help |
| [2021-10-25 14:18:06] |
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We have to check with our data provider on this. The US equities exchange is not activating on your account on their system.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-25 19:56:20] |
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We have contacted our data provider about your account. Based on the details that you entered on the agreement, you have been qualified as a professional. You need to complete the "NYSE Professional Subscriber Agreement (PDF)" agreement linked here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Agreements Sierra Chart Support |
| [2021-10-25 20:21:34] |
| MWG86 - Posts: 6 |
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I am not a professional. Is there a way to have this qualification clarified? Can take this offline if it works better.
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| [2021-10-25 21:40:58] |
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Please start a ticket about this here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Sierra Chart Support |
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