Support Board
Date/Time: Sun, 02 Mar 2025 20:50:05 +0000
Order Reject Trading Evaluator
View Count: 499
| [2021-10-24 22:33:52] |
| User139520 - Posts: 26 |
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Dear Support, I've been using trading evaluator with no issue. Today, I cannot place any new trades nor cancel the open position. Please see attached log and advise. Thank you, |
 log.txt - Attached On 2021-10-24 22:29:59 UTC - Size: 3.64 KB - 350 views |
| [2021-10-24 22:35:36] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-24 22:51:31] |
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We see the problem. We are identifying the cause and will resolve.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-24 22:51:35
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| [2021-10-24 23:07:57] |
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The issue has been identified. We will have this resolved in about 10 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-24 23:45:33] |
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This has been resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-25 04:05:22] |
| Sergio Hernandez - Posts: 23 |
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Hello, Not sure if the issue I'm experiencing is related to original post, but my connection to trading evaluator is consistently interrupted. Please see attached log and advise. Thank you, |
| log.txt - Attached On 2021-10-25 04:04:15 UTC - Size: 143.47 KB - 257 views Attachment Deleted. |
| [2021-10-25 10:16:37] |
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The issue you have is different. You need to update Sierra Chart to the current version following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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