Support Board
Date/Time: Sun, 02 Mar 2025 21:27:15 +0000
Charts glitching
View Count: 503
| [2021-10-22 15:17:45] |
| User720813 - Posts: 10 |
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Hello I'm having trouble with my charts glitching or pausing. For example when i drag my mouse across the screen the mouse will stop. My computer computer has plenty of ram and computing power. This started happening when i switched to the Denali feed. Can you please help me correct this?
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| [2021-10-22 15:25:06] |
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It could not be related to the Denali Data Feed. Follow through with all of the sections here for things to check to improve performance: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-22 18:04:25
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| [2021-10-22 16:23:00] |
| User720813 - Posts: 10 |
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Thank you for your response. I took the time to read through the section that you sent me. However the section didnt have anything to do with performance. IT was basically a page for activating and deactivating the Denali service. Unless i missed something?
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| [2021-10-22 17:00:33] |
| John - SC Support - Posts: 38292 |
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Here is the correct link: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart Also review the other sections on that same page for other areas of possible performance issues. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-22 18:05:01] |
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We apologize. We did give the incorrect link (It has now been corrected) and the correct link is in the prior post.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-22 18:05:26
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| [2021-10-22 18:16:15] |
| User720813 - Posts: 10 |
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its ok not a problem thank you for your help
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