Support Board
Date/Time: Mon, 03 Mar 2025 10:44:16 +0000
Sierra Chart Realtime Denali Data Stopped Working
View Count: 903
| [2021-10-20 19:26:48] |
| yq1818 - Posts: 3 |
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I use IB to trade alongside the Denali Data feed. This has worked perfectly with the exception of the last two days. The Denali feed seems disconnected even though the message logs appear fine. You'll note from the screenshot historical bars appear but the bars do not update even though the current bid and ask is being rendered. I'm not sure what do to here to fix this. It stopped working yesterday, was working fine this morning, and this afternoon it stopped again. Reading Internal Order ID file. | 2021-10-20 15:11:14.553 Reading Trade Orders file. | 2021-10-20 15:11:14.755 Reading Trade Positions file. | 2021-10-20 15:11:14.756 Reading Trade Account Data files. | 2021-10-20 15:11:14.757 UDPListener (588). Port 22904 | Listening on UDP port 22904. | 2021-10-20 15:11:14.886 Software version: 2311 64-bit | 2021-10-20 15:11:14.886 Primary Thread ID: 244 | 2021-10-20 15:11:14.886 Usage end date: 2022-04-09 | 2021-10-20 15:11:14.886 Enabled for: Advanced Features 2. | 2021-10-20 15:11:14.886 Enabled for: Sierra Chart Historical Data Service. | 2021-10-20 15:11:14.886 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-10-20 15:11:14.886 Enabled for: Delayed Denali Exchange Data Feed. | 2021-10-20 15:11:14.886 Enabled for exchange2: fairx_exchange.data | 2021-10-20 15:11:14.886 Enabled for exchange2: CME (Trading Account Required) | 2021-10-20 15:11:14.886 Enabled for exchange2: CBOT (Trading Account Required) | 2021-10-20 15:11:14.886 Enabled for exchange2: COMEX (Trading Account Required) | 2021-10-20 15:11:14.886 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-10-20 15:11:14.886 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-10-20 15:11:14.886 Current selected Data/Trading service: Interactive Brokers | 2021-10-20 15:11:14.886 Custom symbol settings values: enabled | 2021-10-20 15:11:14.886 Chart Update Interval: 500 | 2021-10-20 15:11:14.886 Intraday Data Storage Time Unit: 0 | 2021-10-20 15:11:14.886 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-10-20 15:11:14.886 2021-10-20 19:11:14 Local computer time in UTC | 2021-10-20 15:11:14.886 2021-10-20 15:11:14 Local computer time in SC Time Zone | 2021-10-20 15:11:14.886 2021-10-20 19:12:03 Server time in UTC | 2021-10-20 15:11:14.886 Local computer UTC time and Server UTC time difference: 50 seconds. | 2021-10-20 15:11:14.886 Notice: Your computer's clock is off by 50 seconds. For help with this, press the 'Send for Analysis' button. | 2021-10-20 15:11:14.886 Program path: Z:\Applications\SierraChart2311\ | 2021-10-20 15:11:14.886 Data Files path: Z:\Applications\SierraChart2311\Data\ | 2021-10-20 15:11:14.886 OS Version Number: 6.1 | 2021-10-20 15:11:14.886 Locale Setting: C | 2021-10-20 15:11:14.886 DLLs: UserContributedStudies_64.dll | 2021-10-20 15:11:14.887 Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. | 2021-10-20 15:11:14.887 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-10-20 15:11:14.907 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-10-20 15:11:15.045 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-10-20 15:11:15.045 Received 5 login tokens. | 2021-10-20 15:11:15.323 Symbol settings MD5 received. Request ID: 1. | 2021-10-20 15:11:15.858 Symbol settings are up-to-date for interactive_brokers.trading. | 2021-10-20 15:11:15.858 Interactive Brokers | Connecting to 127.0.0.1:7497 | 2021-10-20 15:11:21.512 IB TWS socket (1) | Creating socket. | 2021-10-20 15:11:21.512 IB TWS socket (1) | New receive buffer size: 5242880 | 2021-10-20 15:11:21.512 IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2021-10-20 15:11:21.513 Interactive Brokers | Sending API sign: API | 2021-10-20 15:11:22.021 Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2021-10-20 15:11:22.021 Interactive Brokers | TWS server version: 136 | 2021-10-20 15:11:22.027 Interactive Brokers | TWS time: 20211020 15:12:12 EST | 2021-10-20 15:11:22.027 Interactive Brokers | Connected. Sending Start API command. | 2021-10-20 15:11:22.281 Interactive Brokers | Waiting for account information. | 2021-10-20 15:11:22.281 Next valid order ID: 615 | 2021-10-20 15:11:22.284 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2021-10-20 15:11:22.284 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2021-10-20 15:11:22.284 Message from IB: Market data farm connection is OK:cafarm. IB Error Code: 2104. Request ID: -1. | 2021-10-20 15:11:22.284 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2021-10-20 15:11:22.284 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2021-10-20 15:11:22.284 Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2021-10-20 15:11:22.284 Message from IB: HMDS data farm connection is OK:ushmds.nj. IB Error Code: 2106. Request ID: -1. | 2021-10-20 15:11:22.284 Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. | 2021-10-20 15:11:22.284 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2021-10-20 15:11:22.284 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2021-10-20 15:11:22.284 Message from IB: Sec-def data farm connection is OK:secdefil. IB Error Code: 2158. Request ID: -1. | 2021-10-20 15:11:22.284 IB Account information received. | 2021-10-20 15:11:22.284 Interactive Brokers | Received 2 Trade Accounts from TWS. | 2021-10-20 15:11:22.284 Interactive Brokers | Connected to Live account. | 2021-10-20 15:11:22.284 Updated verified funded futures trading account ending date to: 2021-11-19 19:11:22 | 2021-10-20 15:11:22.284 Interactive Brokers | Connected to server complete. | 2021-10-20 15:11:22.284 Triggering next historical data download in queue. | 2021-10-20 15:11:22.284 Triggering next historical data download in queue. | 2021-10-20 15:11:22.284 Triggering next historical data download in queue. | 2021-10-20 15:11:22.284 Triggering next historical data download in queue. | 2021-10-20 15:11:22.284 Updated verified funded futures trading account ending date to: 2021-11-19 19:11:22 | 2021-10-20 15:11:22.289 No download requests in the queue to start downloads for. | 2021-10-20 15:11:22.289 No download requests in the queue to start downloads for. | 2021-10-20 15:11:22.289 No download requests in the queue to start downloads for. | 2021-10-20 15:11:22.289 No download requests in the queue to start downloads for. | 2021-10-20 15:11:22.289 Next valid order ID: 615 | 2021-10-20 15:11:22.289 Next valid order ID: 615 | 2021-10-20 15:11:22.289 Interactive Brokers | Starting real-time market data updates for: KAP. ID: 1 | 2021-10-20 15:11:22.354 Interactive Brokers | Subscribing to Symbol: XYZ, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: | 2021-10-20 15:11:22.354 Interactive Brokers | Requesting security definition data for: KAP. ID: 1 | 2021-10-20 15:11:22.354 Interactive Brokers | Starting real-time market data updates for: LUKOY. ID: 2 | 2021-10-20 15:11:22.354 Interactive Brokers | Subscribing to Symbol: XYZ, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: | 2021-10-20 15:11:22.354 Interactive Brokers | Requesting security definition data for: LUKOY. ID: 2 | 2021-10-20 15:11:22.354 |
 Screen Shot 2021-10-20 at 3.16.51 PM.png / V - Attached On 2021-10-20 19:26:30 UTC - Size: 59.68 KB - 167 views |
| [2021-10-20 19:55:31] |
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So do you need real-time data for US Stocks? What symbol do you have a problem with?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-20 19:55:41
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| [2021-11-01 18:27:05] |
| yq1818 - Posts: 3 |
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This is for futures. This happened again today. Everything was fine, and then out of nowhere bars stopped updating and the orderbook data disappeared. What I posted was an ES chart. |
| [2021-11-01 19:22:19] |
| Sierra_Chart Engineering - Posts: 18623 |
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Reactivate the exchanges you require here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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