Support Board
Date/Time: Sat, 01 Mar 2025 20:36:43 +0000
Not receiving realtime data
View Count: 443
| [2021-10-20 17:09:26] |
| Irish Brian - Posts: 5 |
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I have an error "not receiving real time CME data". I went through the steps to update but it hasn't worked. I have an account with Interactive Brokers, I provided all the details last month and a member of your support team activated my data, would you mind doing the same again this month? I am in the process of setting up an account with AMP so it shouldn't be an issue going forward. Thanks
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| [2021-10-20 18:03:27] |
| John - SC Support - Posts: 38292 |
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You just need to connect your Sierra Chart to your Interactive Brokers account for 1 minute, then you can change it back. The instructions for this can be found here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees At step #3 where it tells you to connect to your trading account, you will do this by following these instructions to connect to IB: Interactive Brokers Trading Service: Setup Instructions You can check to ensure that your account has been updated by checking the Verify Trading Account date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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