Support Board
Date/Time: Sat, 01 Mar 2025 20:41:09 +0000
Getting "Unknown Symbol" Error
View Count: 583
| [2021-10-20 12:59:25] |
| ssangha84 - Posts: 126 |
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I am not sure why but I am getting a symbol unknown error message for CLZ1 when I was just using the symbol yesterday. But when I click on "Delete and Download" it updates the chart. But it updates with a static chart, not a live chart. Please advise what to do. The following is the message log: Created the DTC Protocol server. | 2021-10-20 08:57:24.772 DTC Protocol Server listening on port 11099. | 2021-10-20 08:57:24.774 Reading Internal Order ID file. | 2021-10-20 08:57:24.775 Reading Trade Orders file. | 2021-10-20 08:57:24.941 Reading Trade Positions file. | 2021-10-20 08:57:24.942 Reading Trade Account Data files. | 2021-10-20 08:57:24.942 UDPListener (1524). Port 22904 | Listening on UDP port 22904. | 2021-10-20 08:57:24.985 Software version: 2320 64-bit | 2021-10-20 08:57:24.985 Primary Thread ID: 19764 | 2021-10-20 08:57:24.985 Usage end date: 2021-12-04 | 2021-10-20 08:57:24.985 Enabled for: Advanced Features 2. | 2021-10-20 08:57:24.985 Enabled for: Sierra Chart Historical Data Service. | 2021-10-20 08:57:24.985 Enabled for: Delayed Denali Exchange Data Feed. | 2021-10-20 08:57:24.985 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-10-20 08:57:24.985 Current selected Data/Trading service: TransAct WS | 2021-10-20 08:57:24.985 Custom symbol settings values: disabled | 2021-10-20 08:57:24.985 Chart Update Interval: 500 | 2021-10-20 08:57:24.985 Intraday Data Storage Time Unit: 0 | 2021-10-20 08:57:24.985 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-10-20 08:57:24.985 2021-10-20 12:57:24 Local computer time in UTC | 2021-10-20 08:57:24.985 2021-10-20 08:57:24 Local computer time in SC Time Zone | 2021-10-20 08:57:24.985 2021-10-20 12:57:24 Server time in UTC | 2021-10-20 08:57:24.985 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-10-20 08:57:24.985 Program path: C:\SierraChart\ | 2021-10-20 08:57:24.985 Data Files path: C:\SierraChart\Data\ | 2021-10-20 08:57:24.985 OS Version Number: 10.0 | 2021-10-20 08:57:24.986 Locale Setting: C | 2021-10-20 08:57:24.986 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-10-20 08:57:24.986 Allowed protected custom studies: | 2021-10-20 08:57:24.986 Created the DTC Protocol historical data server. | 2021-10-20 08:57:25.031 HD Server Manager | Listening on port 11098. | 2021-10-20 08:57:25.034 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2021-10-20 08:57:25.034 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-10-20 08:57:25.097 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-10-20 08:57:25.287 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-10-20 08:57:25.287 Received 5 login tokens. | 2021-10-20 08:57:25.627 Symbol settings MD5 received. Request ID: 1. | 2021-10-20 08:57:25.954 Symbol settings are up-to-date for transact.trading. | 2021-10-20 08:57:25.954 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-10-20 08:57:31.931 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-10-20 08:57:31.931 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2021-10-20 08:57:31.931 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2021-10-20 08:57:31.931 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2021-10-20 08:57:31.931 Auth Websocket | Opening WebSocket. | 2021-10-20 08:57:32.002 Auth Websocket | Sending WebSocket handshake. | 2021-10-20 08:57:32.002 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-10-20 08:57:32.208 Auth Websocket | Server header | Upgrade: WebSocket | 2021-10-20 08:57:32.208 Auth Websocket | Server header | Connection: Upgrade | 2021-10-20 08:57:32.208 Auth Websocket | Server header | Sec-WebSocket-Accept: /EwSrS5qMFjD56mh2Fj43TAjzEE= | 2021-10-20 08:57:32.208 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-10-20 08:57:32.208 Auth Websocket | Server header | | 2021-10-20 08:57:32.208 Auth Websocket | Web socket state is now open. | 2021-10-20 08:57:32.208 TransAct WS | Sending account logon message. Live | 2021-10-20 08:57:32.208 Auth Websocket socket (1) | CloseSocket call. | 2021-10-20 08:57:33.668 Price Websocket | Connecting to WebSocket server priceapi2.transactfutures.com:1871 | 2021-10-20 08:57:33.668 Auth Websocket | WebSocket closed. | 2021-10-20 08:57:33.669 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-10-20 08:57:33.669 Price Websocket socket (2) | Creating socket. Using TLS 1.2. | 2021-10-20 08:57:33.708 Price Websocket socket (2) | New receive buffer size: 5242880 | 2021-10-20 08:57:33.708 Price Websocket socket (2) | Connecting to IP: 208.97.219.197. | 2021-10-20 08:57:33.708 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2021-10-20 08:57:33.729 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-10-20 08:57:33.730 Price Websocket | Opening WebSocket. | 2021-10-20 08:57:33.779 Price Websocket | Sending WebSocket handshake. | 2021-10-20 08:57:33.779 Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-10-20 08:57:33.984 Price Websocket | Server header | Upgrade: WebSocket | 2021-10-20 08:57:33.984 Price Websocket | Server header | Connection: Upgrade | 2021-10-20 08:57:33.984 Price Websocket | Server header | Sec-WebSocket-Accept: J20D1D1u+HDlgyjtGCY7agGMnvQ= | 2021-10-20 08:57:33.984 Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2021-10-20 08:57:33.984 Price Websocket | Server header | | 2021-10-20 08:57:33.984 Price Websocket | Web socket state is now open. | 2021-10-20 08:57:33.984 Orders Websocket | Connecting to WebSocket server api3.transactfutures.com:443 | 2021-10-20 08:57:34.941 Orders Websocket socket (4) | Creating socket. Using TLS 1.2. | 2021-10-20 08:57:34.965 Orders Websocket socket (4) | New receive buffer size: 5242880 | 2021-10-20 08:57:34.966 Orders Websocket socket (4) | Connecting to IP: 208.97.219.143. | 2021-10-20 08:57:34.966 Orders Websocket | Opening WebSocket. | 2021-10-20 08:57:35.036 Orders Websocket | Sending WebSocket handshake. | 2021-10-20 08:57:35.036 Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-10-20 08:57:35.239 Orders Websocket | Server header | Upgrade: WebSocket | 2021-10-20 08:57:35.239 Orders Websocket | Server header | Connection: Upgrade | 2021-10-20 08:57:35.239 Orders Websocket | Server header | Sec-WebSocket-Accept: UQPYOPzIRDSaopPpRK0KIWFWSEo= | 2021-10-20 08:57:35.239 Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2021-10-20 08:57:35.239 Orders Websocket | Server header | | 2021-10-20 08:57:35.239 Orders Websocket | Web socket state is now open. | 2021-10-20 08:57:35.239 TransAct WS | Sending orders connection logon message. | 2021-10-20 08:57:35.239 TransAct WS | Connected to server complete. | 2021-10-20 08:57:35.404 Triggering next historical data download in queue. | 2021-10-20 08:57:35.404 Triggering next historical data download in queue. | 2021-10-20 08:57:35.404 Triggering next historical data download in queue. | 2021-10-20 08:57:35.404 Triggering next historical data download in queue. | 2021-10-20 08:57:35.404 Updated verified funded futures trading account ending date to: 2021-11-19 12:57:35 | 2021-10-20 08:57:35.437 No download requests in the queue to start downloads for. | 2021-10-20 08:57:35.438 No download requests in the queue to start downloads for. | 2021-10-20 08:57:35.438 No download requests in the queue to start downloads for. | 2021-10-20 08:57:35.438 No download requests in the queue to start downloads for. | 2021-10-20 08:57:35.439 TransAct WS | Orders subscribe response. Status: 4. Topics: order | 2021-10-20 08:57:35.502 TransAct WS | Orders subscribe response. Status: 16. Topics: order|contract | 2021-10-20 08:57:35.503 TransAct WS | Orders subscribe response. Status: 2048. Topics: order|contract|heartbeat | 2021-10-20 08:57:35.648 Chart (CLV1) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-10-20 08:57:45.929 CLZ1 [CS] 5 Min #3 | Reloading chart. | 2021-10-20 08:57:45.938 Chart (CLV1) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-10-20 08:57:45.946 CLZ1 1 Min #2 | Reloading chart. | 2021-10-20 08:57:46.020 Chart (CLV1) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-10-20 08:57:46.029 CLZ1 [CS] 1 Min #1 | Reloading chart. | 2021-10-20 08:57:46.040 Chart (CLV1) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-10-20 08:57:46.053 CLZ1 [CS] 1 Min #8 | Reloading chart. | 2021-10-20 08:57:46.062 Chart (CLV1) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-10-20 08:57:46.074 CLZ1 [CS] 1 Min #6 | Reloading chart. | 2021-10-20 08:57:47.152 Chart (CLV1) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-10-20 08:57:47.436 CLZ1 [CS] 15 Min #5 | Reloading chart. | 2021-10-20 08:57:47.444 Chart (CLV1) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-10-20 08:57:47.455 CLZ1 [CBV] Daily #4 | Reloading chart. | 2021-10-20 08:57:47.468 CLZ1 [CBV] Daily #4 | Performing historical Daily data download for symbol CLX1 starting at last date in file. | 2021-10-20 08:57:47.662 Starting DelayedDownloadMonitoringTimer | 2021-10-20 08:57:47.662 Starting HDTimeoutTimer | 2021-10-20 08:57:47.662 Added historical Daily data request for CLX1 to the queue. | 2021-10-20 08:57:47.662 Triggering next historical data download in queue. | 2021-10-20 08:57:47.662 CLZ1 [CBV] Daily #4 | Performing historical Daily data download for symbol CLZ1 starting at last date in file. | 2021-10-20 08:57:47.665 Added historical Daily data request for CLZ1 to the queue. | 2021-10-20 08:57:47.665 CLZ1 [CBV] Daily #4 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2021-10-20 08:57:48.370 Chart (CLV1) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-10-20 08:57:48.374 CLZ1 [CBV] 1 Min #7 | Reloading chart. | 2021-10-20 08:57:48.458 CLZ1 [CBV] 1 Min #7 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2021-10-20 08:57:48.541 HD Request # 1 | Downloading Historical Daily chart data for CLX1. Starting date: 2021-10-15. Service: TransAct.Trading | 2021-10-20 08:57:48.574 CLZ1 [CS] 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:48.576 CLZ1 [CS] 1 Min #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:48.697 CLZ1 1 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:48.811 CLZ1 [CS] 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:49.049 TransAct WS | Starting real-time market data updates for: CLZ1. ID: 2 Service code: TransAct.Trading | 2021-10-20 08:57:49.049 Symbol Error - CLZ1 is unknown, unavailable, or improperly formatted. Unsupported symbol | 2021-10-20 08:57:49.049 TransAct WS | Requesting security definition data for: CLZ1. ID: 2 | 2021-10-20 08:57:49.049 Starting DelayedDownloadMonitoringTimer | 2021-10-20 08:57:49.049 Starting HDTimeoutTimer | 2021-10-20 08:57:49.049 Added historical Intraday data request for CLZ1 to the queue. | 2021-10-20 08:57:49.049 Intraday data recording state for symbol CLZ1 is set to download 'Pending'. | 2021-10-20 08:57:49.049 Triggering next historical data download in queue. | 2021-10-20 08:57:49.049 HD Request # 2 | Downloading Intraday chart data for CLZ1 to the file CLZ1.scid. Service: TransAct.Trading | 2021-10-20 08:57:49.086 HD Request # 2 | Download start date-time: 2021-10-20 08:55:27.000000. File last date-time: 2021-10-20 08:55:27.000009 | 2021-10-20 08:57:49.087 HD Request # 2 | Using server: ds12.sierracharts.com port 10150 | 2021-10-20 08:57:49.087 Socket (5) | Creating socket. | 2021-10-20 08:57:49.087 Socket (5) | New receive buffer size: 5242880 | 2021-10-20 08:57:49.087 Socket (5) | Connecting to IP: 204.15.197.14. | 2021-10-20 08:57:49.087 HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-10-20 08:57:49.293 HD Request # 2 | Sending historical data logon request message. | 2021-10-20 08:57:49.293 CLZ1 [CS] 1 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:49.456 CLZ1 1 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:49.537 HD Request # 1 | Requesting historical Daily data for CLX21 starting at 2021-10-14. SC External HD service. | 2021-10-20 08:57:49.600 CLZ1 [CS] 1 Min #8 | Reloading chart. | 2021-10-20 08:57:49.608 CLZ1 [CS] 1 Min #6 | Reloading chart. | 2021-10-20 08:57:49.623 HD Request # 2 | Requesting Intraday data. Start date-time: 2021-10-20 08:55:27. Record interval: 0. Symbol: CLZ1 | 2021-10-20 08:57:49.919 HD Request # 2 | Decompressing data. | 2021-10-20 08:57:49.995 HD Request # 2 | Receiving Intraday data for CLZ1 starting at 2021-10-20 08:55:27.000000 | 2021-10-20 08:57:49.996 Socket (5) | CloseSocket call. | 2021-10-20 08:57:49.997 Socket (5) | Shutdown started. Waiting for graceful close. | 2021-10-20 08:57:49.997 Historical data download thread signaled to stop. | 2021-10-20 08:57:49.997 HD Request # 2 | Timestamp of first Intraday data file record written: 2021-10-20 08:55:28.000000 | 2021-10-20 08:57:49.998 HD Request # 2 | Received 680 Intraday data records from 2021-10-20 08:55:27.000000 to 2021-10-20 08:57:47.000001 (2.3 minutes) and wrote 670 records for CLZ1 | 2021-10-20 08:57:49.998 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2021-10-20 12:57:47.000001 | 2021-10-20 08:57:50.007 HD Request # 2 | Completion time: 1s | 2021-10-20 08:57:50.007 HD Request # 2 | Intraday data download complete for CLZ1. Unique request ID: 3 | 2021-10-20 08:57:50.007 Removing historical data download ID 3. | 2021-10-20 08:57:50.007 Real-time Intraday chart data file updates started for CLZ1 | 2021-10-20 08:57:50.007 Intraday chart data file opened for CLZ1 | 2021-10-20 08:57:50.007 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-10-20 08:57:50.007 Triggering next historical data download in queue. | 2021-10-20 08:57:50.007 No download requests in the queue to start downloads for. | 2021-10-20 08:57:50.007 HD Request # 1 | Receiving historical Daily data for CLX1 starting at 2021-10-15 | 2021-10-20 08:57:50.015 HD Request # 1 | Writing historical Daily data to the file CLX1.dly | 2021-10-20 08:57:50.016 HD Request # 1 | Bytes received: 214 | 2021-10-20 08:57:50.052 HD Request # 1 | Received 4 Daily data records from 2021-10-15 00:00:00 to 2021-10-19 00:00:00 (5.0 days) and wrote 3 records for CLX1 | 2021-10-20 08:57:50.052 HD Request # 1 | Completion time: 2s | 2021-10-20 08:57:50.053 HD Request # 1 | Daily data download complete for CLX1. Unique request ID: 1 | 2021-10-20 08:57:50.053 Removing historical data download ID 1. | 2021-10-20 08:57:50.053 Triggering next historical data download in queue. | 2021-10-20 08:57:50.053 HD Request # 3 | Downloading Historical Daily chart data for CLZ1. Starting date: 2021-10-15. Service: TransAct.Trading | 2021-10-20 08:57:50.070 Socket (5) | Socket gracefully closed by remote side. | 2021-10-20 08:57:50.071 Socket (5) | Closed. | 2021-10-20 08:57:50.071 Requesting market depth updates for: CLZ1 if supported. | 2021-10-20 08:57:50.408 Separate subscription for market depth updates not supported. CLZ1 | 2021-10-20 08:57:50.408 HD Request # 3 | Requesting historical Daily data for CLZ21 starting at 2021-10-14. SC External HD service. | 2021-10-20 08:57:50.930 CLZ1 [CS] 1 Min #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:51.284 HD Request # 3 | Receiving historical Daily data for CLZ1 starting at 2021-10-15 | 2021-10-20 08:57:51.360 HD Request # 3 | Writing historical Daily data to the file CLZ1.dly | 2021-10-20 08:57:51.361 HD Request # 3 | Bytes received: 214 | 2021-10-20 08:57:51.415 HD Request # 3 | Received 4 Daily data records from 2021-10-15 00:00:00 to 2021-10-19 00:00:00 (5.0 days) and wrote 3 records for CLZ1 | 2021-10-20 08:57:51.415 HD Request # 3 | Completion time: 1s | 2021-10-20 08:57:51.416 HD Request # 3 | Daily data download complete for CLZ1. Unique request ID: 2 | 2021-10-20 08:57:51.416 Removing historical data download ID 2. | 2021-10-20 08:57:51.416 Triggering next historical data download in queue. | 2021-10-20 08:57:51.416 No download requests in the queue to start downloads for. | 2021-10-20 08:57:51.416 CLZ1 [CBV] 1 Min #7 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-10-20 08:57:51.452 CLZ1 [CBV] 1 Min #7 | Reloading chart. | 2021-10-20 08:57:51.453 CLZ1 [CS] 1 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:52.025 CLZ1 [CBV] Daily #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-10-20 08:57:52.129 CLZ1 [CBV] Daily #4 | Reloading chart. | 2021-10-20 08:57:52.132 CLZ1 [CS] 15 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:57.406 CLZ1 [CBV] 1 Min #7 | Reloading chart. | 2021-10-20 08:57:57.776 CLZ1 [CBV] Daily #4 | Reloading chart. | 2021-10-20 08:57:58.299 Restarting the loading process. | 2021-10-20 08:58:04.529 |
| [2021-10-20 13:43:30] |
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This is the relevant message: Symbol Error - CLZ1 is unknown, unavailable, or improperly formatted. Unsupported symbol | 2021-10-20 08:57:49.049
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