Support Board
Date/Time: Sat, 01 Mar 2025 20:24:56 +0000
Connectivity/Routing Issue for Some Users to Certain Sierra Chart Servers OCtober
View Count: 548
| [2021-10-20 10:57:07] |
| JR2R - Posts: 20 |
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The same issue that occured with sierra chart data feed for FXCM has occured again. The server keeps on timing out. It occured 2 days ago but corrected itself. But now today from 11:30 BST it has stopped working for all FX cash data feed on FXCM. Please resolve this.
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| [2021-10-20 11:10:50] |
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We are looking into this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-20 11:11:10
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| [2021-10-20 15:35:10] |
| JR2R - Posts: 20 |
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Hi this has been resolved now, but it is very inconvinient to pay for a service and then have it crash when you're about to enter a position and do business in the market. So please for future references can you have fail safes in place to avoid another connectivity issue.
Date Time Of Last Edit: 2021-10-20 15:35:49
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