Support Board
Date/Time: Sat, 01 Mar 2025 20:20:50 +0000
order fill coming from nowhere
View Count: 726
| [2021-10-20 04:59:09] |
| User479756 - Posts: 3 |
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Hello, an order has been placed last night and I do not know where it comes from (no manual intervention or automatic trading). I have post the trade log. Can you help me to understand in order to prevent this kind of problem ? It is the third trade of the log.
Date Time Of Last Edit: 2021-10-20 05:02:18
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 TradeActivityLog.txt - Attached On 2021-10-20 04:58:22 UTC - Size: 1.17 KB - 342 views |
| [2021-10-20 07:34:08] |
| User667154 - Posts: 10 |
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I too... /sierra 2320/
Date Time Of Last Edit: 2021-10-20 08:02:58
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 bandicam 2021-10-20 08-22-52-253.jpg / V - Attached On 2021-10-20 07:52:18 UTC - Size: 211.27 KB - 178 views Inkedbandicam 2021-10-20 08-27-58-707_LI.jpg / V - Attached On 2021-10-20 07:52:25 UTC - Size: 1.25 MB - 206 views Inkedbandicam 2021-10-20 08-29-33-653_LI.jpg / V - Attached On 2021-10-20 07:53:04 UTC - Size: 1.08 MB - 192 views |
| [2021-10-20 10:51:34] |
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Contact your broker regarding this. Also refer to: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-20 16:38:28] |
| User479756 - Posts: 3 |
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thank you for the answer. I just realized what has happened. During the day an buy order was placed, but the platform did not see the order was filled, and then tried to cancel this order, and finaly did not see the position. But on the broker side, the order has been filled. What I see at the end of the day is just the correction of the position. I have attached both logs. My question is how to detect or prevent this behaviour ? Date Time Of Last Edit: 2021-10-20 20:59:18
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| log from sierra.PNG / V - Attached On 2021-10-20 16:35:28 UTC - Size: 54.02 KB - 136 views log from rithmic.PNG / V - Attached On 2021-10-20 16:35:35 UTC - Size: 8.15 KB - 139 views |
| [2021-10-21 16:03:52] |
| User479756 - Posts: 3 |
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This is very important for me to understand what has happened and how to prevent it. Can you please help me ?
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| [2021-10-22 05:48:14] |
| Sierra_Chart Engineering - Posts: 18607 |
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This is not clear for us. We do not know specifically what the issue is. You are going to understand this best. And we have no control over the trading service you are using. We see that there was a nonresponsive order. That should just not happen unless there is a connectivity issue. Have a look at using the new Sierra Chart direct order routing service: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-22 05:49:30
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