Support Board
Date/Time: Sat, 01 Mar 2025 20:25:30 +0000
Unable to login to Sierra chart
View Count: 486
| [2021-10-19 17:21:16] |
| User513302 - Posts: 2 |
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I have just started the trial today once I figured that I can run sierra chart on mac using crossover. However when I logged in i am unable to load any chart for the symbols. I could see a red tab at the top saying "Not connected" even though I am logged in See attached screenshot. My account seems to be showing as not activated for the trial. Can you help fix the issue. Kind Regards |
| [2021-10-19 17:43:03] |
| John - SC Support - Posts: 38292 |
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When you try to get a trial on a Mac, it automatically gets rejected by our Trial Analyzer since the Computer Hardware ID is NULL. We have manually reset the trial for you, so you should be good now.
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| [2021-10-19 17:48:07] |
| User513302 - Posts: 2 |
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Thanks. I can now login and load charts
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