Support Board
Date/Time: Sat, 01 Mar 2025 20:14:25 +0000
URGENT!! Order Route
View Count: 680
| [2021-10-19 11:35:06] |
| YMllc - Posts: 36 |
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having an issue with now that orders are placed, I cannot modify them, getting an error stating order "route not available to client". logs attached
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Private File Attachment Deleted. |
| [2021-10-19 11:47:29] |
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Contact your broker to manage these orders. We have to contact TT to see what the issue is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-19 13:55:46] |
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What broker or clearing firm are you with? We have a new direct order routing service to the CME, which does not involve TT, and your account should be moved onto that link as soon as possible.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-20 02:34:09] |
| YMllc - Posts: 36 |
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clearing direct thru Advantage
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| [2021-10-20 02:36:44] |
| YMllc - Posts: 36 |
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btw...I believe my account rep at Advantage has been in contact with someone at Sierra about this, and also about the Eurex feed for a few months now. We've been trying to get away from TT Fix due to their MAP fees but last I heard there was still an issue connecting to all the exchanges we need via the Sierra feed? maybe this has changed? CME/CBOT/ICE/Eurex feel free to contact me directly if this is not appropriate format |
| [2021-10-20 03:24:03] |
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Advantage has advised us, that for accounts direct with them, that they will be supporting our CME Group direct order routing, in about a month. We do not yet have support for routing orders to EUREX but we will be starting development of that soon . Although this is not going to be available until January at the soonest. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-20 04:22:13] |
| Tonkadad - Posts: 235 |
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Currently which Broker is using your direct CME? Only Stage 5?
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