Support Board
Date/Time: Sat, 01 Mar 2025 19:07:19 +0000
Cannot Start SC via Transact
View Count: 512
| [2021-10-18 21:31:45] |
| User13289 - Posts: 5 |
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This morning I tried to open SC via login in my Transact account as usual but I cannot and I received the following message and I am not sure what to do. Please advise Thanks: Enter in the boxes below your Sierra Chart Account Name and Password and press Login. *These are not your Data or Trading service username or password.* Press Help if you have a problem logging into your account. Press the Cancel button to modify the Account Name and Password if you need to change them. Working Off-line: To work off-line, press the Login button. You need to previously have logged in successfully to work off-line |
| [2021-10-19 01:40:03] |
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We have reset your Sierra Chart charting and trading software password. It has been sent in a separate e-mail to your e-mail address. If you did not receive it, let us know. Your e-mail provider may have filtered the message and placed it in a junk mail folder. For complete Login instructions and help with possible Login problems, refer to: Sierra Chart - Software Login Instructions If you continue to have a problem logging in, then let us know and provide us with the *exact* error message you see after pressing the Login button. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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