Support Board
Date/Time: Sat, 01 Mar 2025 19:12:10 +0000
No Data for Symbol
View Count: 534
| [2021-10-18 14:54:48] |
| SpearChucker - Posts: 104 |
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I'm in this trade ZSH22-ZSK22.ZS.FUT_SPREAD.CBOT and have stopped receiving data. No Bid/Ask or historical data. Have tried deleting and downloading data, also disconnecting and reconnecting to the data server. Just checked other spreads I'm watching, and not receiving data on any spread CBOT, NYMEX, CME, or COMEX. Appears to only be the spreads. I'm able to receive data and trade ES, CL, and GC. Date Time Of Last Edit: 2021-10-18 15:00:10
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 NoData.jpg / V - Attached On 2021-10-18 14:52:57 UTC - Size: 187.76 KB - 141 views NoData2.jpg / V - Attached On 2021-10-18 14:54:34 UTC - Size: 194.21 KB - 143 views |
| [2021-10-19 11:50:39] |
| SpearChucker - Posts: 104 |
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If you don't want to help with this issue, then tell me. I hate to be ignored. And, did I mention I am in a trade. I have no Market Data on any spread! Deleted All Data and Downloaded data - nothing. Created new chart from "Find Symbol" - nothing. Disconnected and reconnected to Data Server - nothing. Closed and restarted SC - nothing. Restarted Windows and SC - nothing. |
| [2021-10-19 15:10:44] |
| Sierra_Chart Engineering - Posts: 18607 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-19 15:25:11] |
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We see what the issue is. It is an issue with symbol translation in this specialized case in the latest release. You can either go back to a prior version: Software Download: Simple Rollback Procedure Or wait for a new release which we can have out in about an hour. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-19 16:11:16] |
| Sierra_Chart Engineering - Posts: 18607 |
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We have released prerelease version 2321 that resolves this: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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