Support Board
Date/Time: Sat, 01 Mar 2025 16:56:54 +0000
Live connections to Eurex
View Count: 549
| [2021-10-12 20:00:51] |
| User470516 - Posts: 78 |
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I buy 2 live connections to the Eurex to work on 2 different computers. It seems that if one computer has 2 SC instances with Eurex charts opened, the 2nd computer cannot have live Eurex data. It is only when I close one of the two instances on the 1st computer that the 2nd computer gets live Eurex data. That is confirmed by the following line in the log : SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 2, NumCurrentConnectionsDifferentDevices = 3 | 2021-10-12 08:47:28.532 Can you please clarify if that is the expected behaviour ? Your documentation clearly states "Number Of Systems (Computers)". https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX Shouldn't I be able to open multiple instances on both computers and still get live data on both ? |
| [2021-10-13 02:18:44] |
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Yes this is all fully supported but you may need to reconnect both instances on the first computer to be able to connect on the second computer. We did develop a solution to this, but it needs further testing and it is not currently released in the latest version. Instructions to reconnect: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-13 02:18:53
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