Support Board
Date/Time: Sat, 01 Mar 2025 14:31:04 +0000
message log keeps coming up today
View Count: 569
| [2021-10-07 17:18:55] |
| User723500 - Posts: 23 |
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keep getting the message log window popping up with creating new socket , new receive buffer size, connecting to IP. happening every couple minutes. I have downloaded new update and restarted seirra and still getting the message log, data with market data disconnected from server
Date Time Of Last Edit: 2021-10-07 17:20:08
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| [2021-10-07 17:31:33] |
| John - SC Support - Posts: 38292 |
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We need to see the contents of your log when this occurs. Please copy and paste the information into this thread.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-07 17:33:57] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-07 17:49:37] |
| John - SC Support - Posts: 38292 |
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Refer to the following: Resolved: Connectivity/Routing Issue for Some Users to Certain Sierra Chart Servers For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-07 17:58:10] |
| User723500 - Posts: 23 |
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so how is that affecting me? looked at connectivity issue you posted, but I am not pulling in crypto data, live trade with FXCM, forex, Is the problem with Transact? Is that part of my Denali data? Thanks |
| [2021-10-07 23:28:18] |
| John - SC Support - Posts: 38292 |
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User723500: At this time, we do not know why you were affected, but everything appears to be working again. If you are continuing to have issues, then it would imply that you are having a different issue. Let us know if you are continuing to have a problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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