Support Board
Date/Time: Sat, 01 Mar 2025 13:27:32 +0000
problem flux real time
View Count: 346
| [2021-10-06 17:51:27] |
| karaamohamed - Posts: 7 |
|
I have connected my account to interactive brokers, I now have the real time feeds of the nq/es/ym but not the vix as well as the fce (cac40) the fdax and the eurostoxx50, I have an error message which is displayed at each connection in orange, I don't know how to fix this problem, I paid all the feeds at your place for more than 200 dollars to have all in real time and I find myself with 3 real time feeds out of 750, I hope that it is not necessary to pay the feeds at interactive brokers + the feeds at your place otherwise I do not see the interest to pay 2 times feeds for only 1 account that does not make sense? Please, I'm trading for real and I don't have time to waste, I'd like to find a solution quickly and something clear and understandable, thank you Translated with www.DeepL.com/Translator (free version) |
| [2021-10-06 18:18:46] |
| John - SC Support - Posts: 38292 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: