Support Board
Date/Time: Sat, 01 Mar 2025 13:23:57 +0000
My charts are not working.
View Count: 412
| [2021-10-06 15:07:28] |
| User582490 - Posts: 1 |
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My charts are not showing any data. It says symbol setting not found for current service. So is something messed up on my billing.
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| [2021-10-06 17:26:40] |
| John - SC Support - Posts: 38292 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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