Support Board
Date/Time: Tue, 22 Apr 2025 02:21:39 +0000
Rithmic - no historical data
View Count: 1659
| [2021-10-06 15:03:00] |
| VolTrader73 - Posts: 136 |
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Hello. I followed the instructions to set up the rithmic account I have. I entered my credentials in the Data/Trade services and I can see the real time data in the DOME and T&S windows but the chart will not load. I have of course entered the credentials in all three services (Trade, Market Data and historical data) The charts stay black with the yellow notification "waiting for download historical data". I have send you the log file. I made sure the symbols are correct and modified to 3-5 days back with no continues contract. Please advise. |
| [2021-10-06 17:15:19] |
| VolTrader73 - Posts: 136 |
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I posted this a ticket to support. I do not know why it was reported here and by whom. But this issue is still relevant and Im not been able to get the charts to load, yet I can see live data in the DOM and TS. Also is there a way to setup so that I trade through Edge/Rithmic but the data will come from Daneli ? Date Time Of Last Edit: 2021-10-06 17:30:29
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| [2021-10-06 17:20:35] |
| John - SC Support - Posts: 39395 |
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The main issue is that Rithmic does not supply any historical data with the new interface that is in use. Therefore, you will not get any historical data from them. The only solution is to use the Denali Exchange Data Feed. Refer to the information here: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-07 00:34:33] |
| John - SC Support - Posts: 39395 |
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Sorry, yes we see that you are setup for the Denali Exchange Data Feed. We see that you deleted the last two posts, are you still having issues or are you now getting data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-07 01:07:32] |
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We see that you now have activated the appropriate exchange fee to access the data from the Denali Exchange Data Feed. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-07 04:59:14] |
| VolTrader73 - Posts: 136 |
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Hello. Yes , I made sure all the exchange data agreements etc' are done as everything else seamed aligned with your documentation in the links you provided, and now I have the [M] showing on all charts and things seem updating in Real Time. All I need to do now to trade is to switch off the "trade sim mode on" under the Trade Tab ? Anything else to consider before actual trading ? Everything is setup in the account and I was able to send and cancel orders through the Rtrader platform before logging in to Sierra today. |
| [2021-10-07 15:15:29] |
| John - SC Support - Posts: 39395 |
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All I need to do now to trade is to switch off the "trade sim mode on" under the Trade Tab ?
That is correct. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-05 09:43:45] |
| Le Thellec - Posts: 1 |
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Bonjour, depuis ce matin je n'arrive plus a connecter le flux de mon compte rithmic avec sirra chart sachant que j'ai mis tous mes identifiant, et il recherche toujours la connection a rithmic paper, je ne comrend pas pourquoi cela ne fonctionne plus ce matin
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| [2025-02-05 16:26:56] |
| John - SC Support - Posts: 39395 |
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From Google Translate: Hello, since this morning I can no longer connect the flow of my rithmic account with sirra chart knowing that I have entered all my identifiers, and it is still looking for the connection to rithmic paper, I do not understand why it no longer works this morning
Rithmic is having connectivity issues right now. We have contacted them about it. It is up to them to solve this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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