Support Board
Date/Time: Sat, 01 Mar 2025 13:31:12 +0000
Usage time renewal
View Count: 457
| [2021-10-06 02:43:27] |
| User128973 - Posts: 1 |
|
Hi, I just tried twice to open my charts unsuccessfully. I'm reading ERROR LOADING. Also I'm confused about your 9 days notation. Per my payment am I good to go for 6 months? Thanks, Ron |
| [2021-10-06 14:41:57] |
| John - SC Support - Posts: 38292 |
|
I just tried twice to open my charts unsuccessfully. I'm reading ERROR LOADING
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Per my payment am I good to go for 6 months?
Yes. Your account is setup to renew to Package 5 for 6 months, and you have enough funds in your account to pay for this. Therefore, just after midnight UTC time on October 14, 2021, your account will renew and the funds will be removed from your Services Surplus. You do not need to do anything else with regards to the renewal at this time, and you will not have to for another 6 months. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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