Support Board
Date/Time: Sat, 01 Mar 2025 13:29:15 +0000
Data Error Downloading CLX
View Count: 749
| [2021-10-05 12:51:50] |
| User82995 - Posts: 17 |
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I've checked my internet and is fine. Even I have other instance of Sierrachart with equities data. But I have this error to get chart in CLX21. I tried several times EDIT>>EDIT ALL DATA AND DOWNLOAD. but it isn't working. http://www.sierrachart.com/image.php?Image=1633438263818.png Please help. Thanks |
| [2021-10-05 15:21:15] |
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We apologize for the error. Try using port 80 for historical data following the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Using Port 80 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-05 15:22:09
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| [2021-10-05 16:22:55] |
| User82995 - Posts: 17 |
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I don't see SC Server Settings button to enbable use port 80
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 2021-10-05_11-18-20.png / V - Attached On 2021-10-05 16:19:34 UTC - Size: 75.25 KB - 134 views |
| [2021-10-05 16:44:58] |
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We apologize. That documentation is out of date. We are updating it now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-05 17:00:10] |
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Here is the corrected documentation: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Using Port 80 Reload that page in your browser for the updated documentation. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-05 17:00:58
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| [2021-10-05 19:21:21] |
| User82995 - Posts: 17 |
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I put using 80 port but It doesn't work. I tried with Service Trading Evaluator ( trading ) and Trading Evaluator - Delayed and either doesn't load data Only I Can use SC//TT Futures Order Routing but load data for the last 90 min. I tried to ping ds21.sierrachart.com but appears request timed out I tried to connect with two different ISP provider and the problem is the same I called to my ISP and the Ip aren't blocked and I requested open the ports 10149 and 10150, but nothing of this solve the problem. |
| [2021-10-05 19:47:46] |
| User82995 - Posts: 17 |
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I don't know what happened, but now it works. I have the data. Thanks |
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