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Date/Time: Wed, 30 Oct 2024 22:55:55 +0000



Market Data missing

View Count: 1040

[2014-03-26 22:20:40]
dominikos - Posts: 106
I have SC market data feed and trading account with CTS T4. In my chart, I specified rolling contracts and starting date for the chart 2014/01/01, however, the chart only shows data back to 2014/02/28. The symbol is ZN.20140600.CME_F.

In the log I see: Volume based rollover from ZN.20140300.CME_F to ZN.20140600.CME_F occurs at 2014-02-28 | 2014-03-26 17:18:13, however, I don't see previous dates.

Also, my current registration specifies CTS as my trading feed. Is it possible to use SC market data feed with other account as well? I requested Rithmic simulation account from DDT to evaluate my options to CTS which I'm pretty unhappy with at this point.
[2014-03-26 23:24:33]
Sierra Chart Engineering - Posts: 104368
We did a test using that symbol and the chart looks correct for us:
http://www.sierrachart.com/image.php?l=1395874958983.png


Follow the instructions here to re-download the data:
http://www.sierrachart.com/index.php?l=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-03-26 23:25:14
[2014-03-26 23:24:56]
Sierra Chart Engineering - Posts: 104368
. Is it possible to use SC market data feed with other account as well?
Yes. You can. There is no restriction on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-27 00:03:11]
dominikos - Posts: 106
This is where the problem was. Even I specified to use date range, the number of days to load was used instead. See attached screenshot for more info.
imagechart_dates.PNG / V - Attached On 2014-03-27 00:02:16 UTC - Size: 5.56 KB - 357 views
[2014-03-27 00:17:14]
Sierra Chart Engineering - Posts: 104368
OK, so the problem is now solved?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-27 00:21:20]
dominikos - Posts: 106
sort of right? when I specify a date range, I would expect number of days to have no impact, but somehow it does. I had to recreate a chart in a new window and the problem went away.
[2014-03-27 01:11:08]
dominikos - Posts: 106
please consider it fixed. I realized that I need to follow your exact instructions to delete and reload data and then if I do it for each contract, it works.

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