Support Board
Date/Time: Sat, 01 Mar 2025 12:53:24 +0000
Connection Error
View Count: 563
| [2021-10-04 15:12:36] |
| User956379 - Posts: 27 |
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Dear Sierra Chart Support, When starting Sierra chart I get the error message since yesterday: "Connection error message from service SC/TT Futures Order Routing Connection error: Trade account not assigned". What does that mean? Until the end of September, everything was still working normally. |
| [2021-10-04 16:47:56] |
| Sierra_Chart Engineering - Posts: 18607 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-04 16:50:57] |
| Sierra_Chart Engineering - Posts: 18607 |
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We are not observing any problem with this. Provide us the message log as explained below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-04 16:52:28
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| [2021-10-04 18:19:39] |
| User956379 - Posts: 27 |
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I send the Log with the Button "Send for Analysis" with the Subjekt "Connection Error".
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| [2021-10-04 18:24:55] |
| Sierra_Chart Engineering - Posts: 18607 |
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This log shows a successful connection: SC/TT Futures Order Routing | Trading is supported. | 2021-10-04 20:09:31.815
SC/TT Futures Order Routing | Order cancel and replace is supported. | 2021-10-04 20:09:31.815 SC/TT Futures Order Routing | OCO Orders supported. | 2021-10-04 20:09:31.815 SC/TT Futures Order Routing | Bracket Orders supported. | 2021-10-04 20:09:31.815 SC/TT Futures Order Routing | Connected to server complete. | 2021-10-04 20:09:31.815 So you certainly do not have a problem connecting to the Sierra Chart Order Routing service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-04 20:05:41] |
| User956379 - Posts: 27 |
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Yes thats right, but only when i reconnect after startup. Otherwise it does not work.
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| [2021-10-05 15:30:40] |
| Sierra_Chart Engineering - Posts: 18607 |
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We need to see the Message Log at the time there is a problem. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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