Support Board
Date/Time: Sat, 01 Mar 2025 11:09:21 +0000
Data freeze
View Count: 541
| [2021-10-03 22:48:10] |
| User105195 - Posts: 12 |
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I did not have working data randomly out of nowhere on friday. So I decided to pay my bill just incase that was the problem. Now here on sunday it is still not working. I am in the trading evaluator, I have signed into my CQG account. I have changed the symbols. Nothing is working, I was not happy due to this problem on friday, now really not understanding why SC just stops working, when the day before everything was fine. Now for no reason saying the symbol is unknown.... Once I restart the platform price will slightly catch up to where the true price is, then just not load anymore, It is just frozen...
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| [2021-10-03 22:49:02] |
| User105195 - Posts: 12 |
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I have done all the updates, my bill is all paid, there is no reason this shout be happening.
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| [2021-10-03 23:42:41] |
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Open one of the charts and follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ---- now really not understanding why SC just stops working, when the day before everything was fine. Now for no reason saying the symbol is unknown.. The root problem is always exchange market data policy and controls that exist.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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