Support Board
Date/Time: Sat, 01 Mar 2025 12:54:53 +0000
Problem when zooming out in TPO Chart
View Count: 608
| [2021-10-02 21:55:20] |
| User464833 - Posts: 13 |
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This problem started happening some weeks ago. When you zoom out some letters start dissapearing.
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 1.m4v - Attached On 2021-10-02 21:54:36 UTC - Size: 2.46 MB - 251 views |
| [2021-10-03 20:33:41] |
| John - SC Support - Posts: 38292 |
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Please give us a screen shot of what you are seeing, as we do not accept video unless they are specifically asked for. To take a screenshot, you can follow these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-04 12:49:52] |
| User464833 - Posts: 13 |
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It is easier to see in the video but I will post several images of the same chart zoomed out: http://www.sierrachart.com/image.php?Image=1633351676336.png http://www.sierrachart.com/image.php?Image=1633351750474.png http://www.sierrachart.com/image.php?Image=1633351773347.png |
| [2021-10-04 15:18:52] |
| John - SC Support - Posts: 38292 |
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We are not sure why exactly you are having that kind of display occurring. Do you know if you have OpenGL enabled for your system and if you do, do you know what kind of Graphics Card you have? You can check whether you are using OpenGL by seeing if Global Settings >> Graphics Settings >> Other >> Use OpenGL for Chart Graphics is checked or not. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-04 16:08:36] |
| User464833 - Posts: 13 |
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Maybe it has to do with the fact I am running SC on MacOS with Parallels? I have OpenGL disabled, if I enable it, when I restart SC it gets disabled again. It has 2 graphics cards: AMD Radeon Pro 555x 4GB & Intel UHD Graphics 630 1536 MB |
| [2021-10-04 17:51:31] |
| John - SC Support - Posts: 38292 |
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It definitely could be related to using Parallels. We really do not know and it is not something that we can look into as we do not use MacOS.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-05 13:36:46] |
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This looks like a case of just simply overlapping letters. This is a common issue. The solution is here: Time Price Opportunity (TPO) Profile Charts: Solving Overlapping TPO Letters Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-06 12:18:54] |
| User464833 - Posts: 13 |
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Thanks for the help! Unfortunately none of this options solved my issue.
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| [2021-10-06 13:20:52] |
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It definitely should. Set this TPO Study Input: Time Price Opportunity (TPO) Profile Charts: Letter/Block Price Increment in Ticks To at least 10. Or 5 times higher than what it is set to currently. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-06 13:35:05
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| [2021-10-06 15:22:00] |
| User464833 - Posts: 13 |
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Having this setting in 5 or more actually solves the issue, but I need it to be 1 because it messes up my hole anaylsis. I started having this issue some weeks ago, not before. So probably something to do with Parallels. Thanks for the help! |
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