Support Board
Date/Time: Sat, 01 Mar 2025 09:59:09 +0000
Getting symbol is unknown message
View Count: 562
| [2021-10-01 17:35:08] |
| User625393 - Posts: 8 |
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Hello, Im getting a symbol is unknown message. It was working fine last night but I dont know what happened. Please see attached screen shot. Thanks. |
Private File Attachment Deleted. |
| [2021-10-01 18:04:05] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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