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Date/Time: Sat, 01 Mar 2025 10:09:23 +0000



JPY-X Data Problem

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[2021-10-01 04:33:37]
User486817 - Posts: 83
hello,

i have a chartbook with all forex index daily charts. all chart data populates normally with the exception of JPY-X. after 2021-12-31 there is no daily data for some reason. intraday data is fine, but it begins 2021-09-01 creating a large gap. is there any way to resolve this? initially, i thought to update to the latest version, but the problem persists on version 2315. please advise and thank you.

kindest,
[2021-10-01 16:15:51]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings

And then follow the instructions here:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-10-01 16:16:29

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