Support Board
Date/Time: Sat, 01 Mar 2025 10:10:55 +0000
Eurex FDAX Data
View Count: 730
| [2021-09-29 21:25:05] |
| User139908 - Posts: 1 |
|
Hi there, I used Sierra Chart to trade the DAX. But now I have no data anymore. I use CQG and I can trade the DAX with other trading plattforms. What is the issue? Thanks |
| [2021-09-29 23:53:50] |
| John - SC Support - Posts: 38292 |
|
You need to be on Package 10 or higher in order to get the EUREX data. Refer to the information in this post: July 1, 2021: EUREX Realtime Data from Denali Exchange Data Feed Policy In your case, since you are currently on Package 5, you would want to change to Package 11, as it has the Advanced Features. We have set your account to "Evaluate Package 12" for the next month. So there is nothing you need to do right away, you should be able to receive the EUREX data at this point. You will just want to make sure you change to Package 11 by October 29, 2021 when the evaluation of Package 12 ends. For when you go to make the change, the following is what you need to know in order to change packages: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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