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SC2210 - issue with moving bracket orders

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[2021-09-24 21:31:16] #1 [Go To First Post]
Kiwi - Posts: 375
Yesterday I noticed a problem when moving a chart entered limit entry with stop limit brackets on 2210. So I dropped back to 2296 which was error free. Today, with the market closed I updated to 2213 in case something had changed. I place the order ok & it shows entry + the two exits. I move the order and get this message: Trading message from IB: Error validating request.-'bO' : cause - The size value cannot be zero:. Error Code: 321. ServiceOrderID: 69. InternalOrderID: 7387. \| 2021-09-25 07:28:11.387 * Order modification failed \| Error validating request.-'bO' : cause - The size value cannot be zero:. Internal Order ID: 7387. Service Order ID: 69. Symbol: HSI-202109-HKFE. Account: U7xx \| 2021-09-25 07:28:11.387 * Trading message from IB: Error validating request.-'bO' : cause - The size value cannot be zero:. Error Code: 321. ServiceOrderID: 70. InternalOrderID: 7388. \| 2021-09-25 07:28:11.387 * Order modification failed \| Error validating request.-'bO' : cause - The size value cannot be zero:. Internal Order ID: 7388. Service Order ID: 70. Symbol: HSI-202109-HKFE. Account: U7xx \| 2021-09-25 07:28:11.387 * If I remove the brackets (x after placing the order so they are cancelled) and I'm just moving the original there is no issue. If I drop back to 2296 there is no issue. For your attention thanks. Date Time Of Last Edit: 2021-09-24 21:36:08

[2021-09-27 09:48:08] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 18607
We are looking this over. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-10-06 03:14:56] #3 [Go To First Post]
Kiwi - Posts: 375
Did you have any luck with this?

[2021-10-06 03:52:14] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes this was resolved over a week ago. Update to the current version following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-06 03:52:32

[2021-10-06 07:14:17] #5 [Go To First Post]
Kiwi - Posts: 375
Confirming that on 2318 there is no problem anymore. Thanks.

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