Support Board
Date/Time: Sat, 01 Mar 2025 19:31:09 +0000
Connection OneupTrader
View Count: 721
| [2021-09-24 16:07:25] |
| User808202 - Posts: 6 |
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Hello, I try to connect my OneUpTrader Account via Rithmic Direct.The Rithmic Data Feed is connecting but my Oneuptrader Account doesn't appear to place orders how to fix that ?
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| [2021-09-26 15:48:59] |
| John - SC Support - Posts: 38292 |
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The one thing we can think of is to ensure that you are connected to the correct server in the Data/Trade Service Settings. But, in general, you will need to check with OneUpTrader on this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-26 16:30:31] |
| User808202 - Posts: 6 |
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Oneup usew rithmic as data Provider so i use rithmic direkt. I contacted oneup but we figuree out thqt on the rtrader everything is ok only sierra is not showing the right Accounts
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| [2021-09-26 17:34:15] |
| John - SC Support - Posts: 38292 |
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Then OneUpTrader needs to contact Rithmic to get the server added to their list. We do not control the list of servers - Rithmic does.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-18 05:13:41] |
| DGee - Posts: 82 |
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I've contacted Rithmic and I was able to connect. Now I'm having trouble downloading historical data. I've adjusted all charts to minimum numbers days to load (5 days). Deleted all data and download... I am out of answers here... almost 2 hours and haven't got a full chart up yet.
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| [2021-10-18 06:45:10] |
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We cannot provide you an immediate solution due to CME market data rules. The reason you are not getting real-time data and in your case historical data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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