Support Board
Date/Time: Sat, 01 Mar 2025 13:03:16 +0000
DTCBridge does not start at the start of Sierra Chart
View Count: 987
| [2021-09-22 10:39:30] |
| Gabriel Geiss - Posts: 5 |
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I've downloaded DTCBridge and copied files into Rim folder but it does not start at the start of sierrachart so I can not connect. Maybe it's helpful to say that I transferred data from an old pc to a new one where this problem happens. HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2021-09-22 12:40:18.974 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 32768 | 2021-09-22 12:40:18.974 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. | 2021-09-22 12:40:18.974 Reading Internal Order ID file. | 2021-09-22 12:40:18.995 Reading Trade Orders file. | 2021-09-22 12:40:19.064 Reading Trade Positions file. | 2021-09-22 12:40:19.064 Reading Trade Account Data files. | 2021-09-22 12:40:19.065 UDPListener (1516). Port 22904 | Listening on UDP port 22904. | 2021-09-22 12:40:19.075 Software version: 2310 64-bit | 2021-09-22 12:40:19.075 Primary Thread ID: 12176 | 2021-09-22 12:40:19.075 Usage end date: 2021-10-17 | 2021-09-22 12:40:19.075 Enabled for: Advanced Features 2. | 2021-09-22 12:40:19.075 Enabled for: Sierra Chart Historical Data Service. | 2021-09-22 12:40:19.075 Enabled for: Delayed Denali Exchange Data Feed. | 2021-09-22 12:40:19.075 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-09-22 12:40:19.075 Current selected Data/Trading service: Rithmic Direct - DTC | 2021-09-22 12:40:19.075 Custom symbol settings values: enabled | 2021-09-22 12:40:19.075 Chart Update Interval: 500 | 2021-09-22 12:40:19.075 Intraday Data Storage Time Unit: 1 | 2021-09-22 12:40:19.075 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-09-22 12:40:19.075 2021-09-22 10:40:19 Local computer time in UTC | 2021-09-22 12:40:19.075 2021-09-22 12:40:19 Local computer time in SC Time Zone | 2021-09-22 12:40:19.075 2021-09-22 10:40:06 Server time in UTC | 2021-09-22 12:40:19.075 Local computer UTC time and Server UTC time difference: 12 seconds. | 2021-09-22 12:40:19.075 Notice: Your computer's clock is off by 12 seconds. For help with this, press the 'Send for Analysis' button. | 2021-09-22 12:40:19.075 Program path: C:\SierraChart\ | 2021-09-22 12:40:19.075 Data Files path: C:\SierraChart\Data\ | 2021-09-22 12:40:19.075 OS Version Number: 10.0 | 2021-09-22 12:40:19.075 Locale Setting: C | 2021-09-22 12:40:19.075 DLLs: UserContributedStudies_64.dll | 2021-09-22 12:40:19.076 Allowed protected custom studies: zyp_download_free | 2021-09-22 12:40:19.076 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. | 2021-09-22 12:40:19.087 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-09-22 12:40:19.116 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-09-22 12:40:19.152 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-09-22 12:40:19.152 Received 5 login tokens. | 2021-09-22 12:40:19.226 Symbol settings MD5 received. Request ID: 1. | 2021-09-22 12:40:19.321 Symbol settings are up-to-date for rithmic_v2.trading. | 2021-09-22 12:40:19.321 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2021-09-22 12:40:19.374 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. | 2021-09-22 12:40:19.375 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-09-22 12:40:19.375 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Closed. | 2021-09-22 12:40:19.375 Files to Open on Startup | Opening file: Pitchfork.Cht | 2021-09-22 12:40:23.352 GCZ1.COMEX 3.0 Range #1 | Reloading chart. | 2021-09-22 12:40:23.440 CLV1.NYMEX 0.30 Range #2 | Reloading chart. | 2021-09-22 12:40:23.529 SIZ1.COMEX 0.050 Range #4 | Reloading chart. | 2021-09-22 12:40:23.628 NGV1.NYMEX 0.030 Range #3 | Reloading chart. | 2021-09-22 12:40:23.718 GCZ1.COMEX 3.0 Range #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\GCZ1.COMEX.scid | 2021-09-22 12:40:23.740 CLV1.NYMEX 0.30 Range #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLV1.NYMEX.scid | 2021-09-22 12:40:23.743 SIZ1.COMEX 0.050 Range #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SIZ1.COMEX.scid | 2021-09-22 12:40:23.746 NGV1.NYMEX 0.030 Range #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NGV1.NYMEX.scid | 2021-09-22 12:40:23.748 Rithmic Direct - DTC | Using server connection: Rithmic 01-Frankfurt-Aggregated | 2021-09-22 12:40:23.944 Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 50503 | 2021-09-22 12:40:23.945 Error getting address info for rsc-de.rithmic.com. Windows error code 11001: Der angegebene Host ist unbekannt. | 2021-09-22 12:40:23.948 * DTC Client socket (1) | CloseSocket call. | 2021-09-22 12:40:23.950 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-09-22 12:40:23.950 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-22 12:40:23.950 WSACleanup called. | 2021-09-22 12:40:23.981 DTC Client socket (0) | CloseSocket call. | 2021-09-22 12:40:23.983 Rithmic Direct - DTC | Disconnected. | 2021-09-22 12:40:23.983 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-22 12:40:23.984 Rithmic Direct - DTC | Using server connection: Rithmic 01-Frankfurt-Aggregated | 2021-09-22 12:40:27.987 Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 50503 | 2021-09-22 12:40:27.989 Error getting address info for rsc-de.rithmic.com. Windows error code 11001: Der angegebene Host ist unbekannt. | 2021-09-22 12:40:27.989 * DTC Client socket (1) | CloseSocket call. | 2021-09-22 12:40:27.990 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-09-22 12:40:27.990 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-22 12:40:27.990 WSACleanup called. | 2021-09-22 12:40:28.001 DTC Client socket (0) | CloseSocket call. | 2021-09-22 12:40:28.002 Rithmic Direct - DTC | Disconnected. | 2021-09-22 12:40:28.002 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-22 12:40:28.002 Rithmic Direct - DTC | Using server connection: Rithmic 01-Frankfurt-Aggregated | 2021-09-22 12:40:32.005 Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 50503 | 2021-09-22 12:40:32.008 Error getting address info for rsc-de.rithmic.com. Windows error code 11001: Der angegebene Host ist unbekannt. | 2021-09-22 12:40:32.011 * DTC Client socket (1) | CloseSocket call. | 2021-09-22 12:40:32.011 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-09-22 12:40:32.011 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-22 12:40:32.011 WSACleanup called. | 2021-09-22 12:40:32.035 DTC Client socket (0) | CloseSocket call. | 2021-09-22 12:40:32.037 Rithmic Direct - DTC | Disconnected. | 2021-09-22 12:40:32.037 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-22 12:40:32.038 Rithmic Direct - DTC | Using server connection: Rithmic 01-Frankfurt-Aggregated | 2021-09-22 12:40:36.032 Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 50503 | 2021-09-22 12:40:36.032 Error getting address info for rsc-de.rithmic.com. Windows error code 11001: Der angegebene Host ist unbekannt. | 2021-09-22 12:40:36.032 * DTC Client socket (1) | CloseSocket call. | 2021-09-22 12:40:36.032 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-09-22 12:40:36.032 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-22 12:40:36.032 WSACleanup called. | 2021-09-22 12:40:36.043 DTC Client socket (0) | CloseSocket call. | 2021-09-22 12:40:36.044 Rithmic Direct - DTC | Disconnected. | 2021-09-22 12:40:36.044 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-22 12:40:36.044 Rithmic Direct - DTC | Using server connection: Rithmic 01-Frankfurt-Aggregated | 2021-09-22 12:40:40.071 Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 50503 | 2021-09-22 12:40:40.072 Error getting address info for rsc-de.rithmic.com. Windows error code 11001: Der angegebene Host ist unbekannt. | 2021-09-22 12:40:40.074 * DTC Client socket (1) | CloseSocket call. | 2021-09-22 12:40:40.074 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-09-22 12:40:40.074 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-22 12:40:40.074 WSACleanup called. | 2021-09-22 12:40:40.085 DTC Client socket (0) | CloseSocket call. | 2021-09-22 12:40:40.086 Rithmic Direct - DTC | Disconnected. | 2021-09-22 12:40:40.086 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-22 12:40:40.086 Rithmic Direct - DTC | Using server connection: Rithmic 01-Frankfurt-Aggregated | 2021-09-22 12:40:44.097 Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 50503 | 2021-09-22 12:40:44.098 Error getting address info for rsc-de.rithmic.com. Windows error code 11001: Der angegebene Host ist unbekannt. | 2021-09-22 12:40:44.098 * DTC Client socket (1) | CloseSocket call. | 2021-09-22 12:40:44.099 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-09-22 12:40:44.099 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-22 12:40:44.099 WSACleanup called. | 2021-09-22 12:40:44.110 DTC Client socket (0) | CloseSocket call. | 2021-09-22 12:40:44.112 Rithmic Direct - DTC | Disconnected. | 2021-09-22 12:40:44.112 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-22 12:40:44.112 Date Time Of Last Edit: 2021-09-22 10:41:19
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| [2021-09-22 14:51:33] |
| John - SC Support - Posts: 38292 |
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The Rithmic Bridge interface is no longer supported. You need to move to the new DTC Interface that has been created by Rithmic. To get this setup, follow these instructions: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-23 16:07:58] |
| Gabriel Geiss - Posts: 5 |
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Thank you for you reply. I mananged to get connection to Rithmic again but now I have another problem. Rithmic data are not shown from 07.28. until exactly the time I deinstall and reinstall SC. Can you tell me if this problem relates to SC or Rithmic? Date Time Of Last Edit: 2021-09-23 16:14:04
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 SC Rithmic.png / V - Attached On 2021-09-23 16:07:37 UTC - Size: 112.44 KB - 205 views |
| [2021-09-23 16:57:08] |
| John - SC Support - Posts: 38292 |
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This is a Rithmic issue. The only solution is to use the Denali Exchange Data feed. Refer to the information here: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-23 20:46:50] |
| User195827 - Posts: 11 |
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Will there be asap fix, so we dont need to pay for denali and also rithmic at the same time? Just for rithmic... Not sure, but currently via rithmic we can use MBO, right? New rithmic solution isnt bridge, right? Therefore, can I actually use sierra and other platforms simultaneously with same login credentials? Also, answer my post as I have same issue with additional problem, historical data, just one year and bars are incorrect. |
| [2021-09-23 20:59:11] |
| Gabriel Geiss - Posts: 5 |
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I got a solution for that problem and denali feed isn't required. Right click on chart -> Edit/Download Data - Intraday Chart. Then Delete and Download Data from Current Position to End. It will update some Days. Then click on the scroll bar below and change the date to the most recent day. Repeat the procedure until all days are updated. Date Time Of Last Edit: 2021-09-23 21:12:43
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