Support Board
Date/Time: Sat, 01 Mar 2025 05:12:09 +0000
Gaps in data
View Count: 507
| [2021-09-21 02:20:30] |
| User109175 - Posts: 28 |
|
Hi I recently changed my broker and in the process let my Sierra and data feed lapse. They are now both reinstated, however I am seeing gaps in my data (refer screenshot) To try and fix Ive searched and found the following which I applied, however it did not assist: - Updated Sierra to latest version - Closed and re-opened it - Cleared message log - Clicked "delete and download data" - Copied and pasted the message log (below) Can you please assist and advise. Thanks Software version: 2310 64-bit | 2021-09-21 02:15:30.907 Primary Thread ID: 11984 | 2021-09-21 02:15:30.907 Usage end date: 2022-01-25 | 2021-09-21 02:15:30.907 Enabled for: Advanced Features 2. | 2021-09-21 02:15:30.907 Enabled for: Sierra Chart Historical Data Service. | 2021-09-21 02:15:30.907 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-09-21 02:15:30.907 Enabled for: Delayed Denali Exchange Data Feed. | 2021-09-21 02:15:30.907 Enabled for exchange2: CME (Trading Account Required) | 2021-09-21 02:15:30.907 Enabled for exchange2: CBOT (Trading Account Required) | 2021-09-21 02:15:30.907 Enabled for exchange2: COMEX (Trading Account Required) | 2021-09-21 02:15:30.907 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-09-21 02:15:30.907 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-09-21 02:15:30.907 Current selected Data/Trading service: Rithmic Direct - DTC | 2021-09-21 02:15:30.907 Custom symbol settings values: enabled | 2021-09-21 02:15:30.907 Chart Update Interval: 500 | 2021-09-21 02:15:30.907 Intraday Data Storage Time Unit: 0 | 2021-09-21 02:15:30.907 Time Zone: +00:00:00 (UTC+00) | 2021-09-21 02:15:30.907 2021-09-21 02:15:30 Local computer time in UTC | 2021-09-21 02:15:30.907 2021-09-21 02:15:30 Local computer time in SC Time Zone | 2021-09-21 02:15:30.907 2021-09-21 01:44:39 Server time in UTC | 2021-09-21 02:15:30.907 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-09-21 02:15:30.907 Program path: D:\Trading\a Day Trading\Sierra Charts\ | 2021-09-21 02:15:30.907 Data Files path: D:\Trading\a Day Trading\Sierra Charts\Data\ | 2021-09-21 02:15:30.907 OS Version Number: 10.0 | 2021-09-21 02:15:30.907 Locale Setting: C | 2021-09-21 02:15:30.907 DLLs: UserContributedStudies_64.dll | 2021-09-21 02:15:30.907 Allowed protected custom studies: | 2021-09-21 02:15:30.907 Added historical Intraday data request for GCZ1.COMEX to the queue. | 2021-09-21 02:15:46.010 Intraday data recording state for symbol GCZ1.COMEX is set to download 'Pending'. | 2021-09-21 02:15:46.010 Triggering next historical data download in queue. | 2021-09-21 02:15:46.010 HD Request # 5 | Downloading Intraday chart data for GCZ1.COMEX to the file GCZ1.COMEX.scid. Service: comex | 2021-09-21 02:15:46.010 HD Request # 5 | Download start date-time: 2021-09-20 13:55:40.423000. File last date-time: 2021-09-21 02:15:25.427000 | 2021-09-21 02:15:46.010 HD Request # 5 | Disabling Intraday chart updating for symbol. | 2021-09-21 02:15:46.010 HD Request # 5 | Using server: ds23.sierracharts.com port 10150 | 2021-09-21 02:15:46.010 Socket (3) | Creating socket. | 2021-09-21 02:15:46.161 Socket (3) | New receive buffer size: 5242880 | 2021-09-21 02:15:46.161 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-09-21 02:15:46.161 HD Request # 5 | Setting DTC encoding to Binary VLS | 2021-09-21 02:15:46.616 HD Request # 5 | Sending historical data logon request message. | 2021-09-21 02:15:46.616 HD Request # 5 | Requesting Intraday data. Start date-time: 2021-09-20 13:55:40. Record interval: 0. Symbol: GCZ21 | 2021-09-21 02:15:47.303 HD Request # 5 | Decompressing data. | 2021-09-21 02:15:47.525 HD Request # 5 | Receiving Intraday data for GCZ1.COMEX starting at 2021-09-20 13:55:40.078000 | 2021-09-21 02:15:47.986 HD Request # 5 | Truncating file to starting date-time of 2021-09-20 13:55:40.423 | 2021-09-21 02:15:47.986 HD Request # 5 | Timestamp of first Intraday data file record written: 2021-09-20 13:55:40.422000 | 2021-09-21 02:15:48.672 Socket (3) | CloseSocket call. | 2021-09-21 02:15:48.684 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-09-21 02:15:48.684 Historical data download thread signaled to stop. | 2021-09-21 02:15:48.685 HD Request # 5 | Received 52928 Intraday data records from 2021-09-20 13:55:40.078000 to 2021-09-21 02:15:25.427000 (12.3 hours) and wrote 52926 records for GCZ1.COMEX | 2021-09-21 02:15:48.685 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2021-09-21 02:15:25.427000 | 2021-09-21 02:15:48.686 HD Request # 5 | Completion time: 2s | 2021-09-21 02:15:48.686 HD Request # 5 | Intraday data download complete for GCZ1.COMEX. Unique request ID: 5 | 2021-09-21 02:15:48.686 Removing historical data download ID 5. | 2021-09-21 02:15:48.686 Real-time Intraday chart data file updates started for GCZ1.COMEX | 2021-09-21 02:15:48.686 Intraday chart data file opened for GCZ1.COMEX | 2021-09-21 02:15:48.686 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2021-09-21 02:15:48.686 GCZ1.COMEX/GCZ1.COMEX[M] 0.1 Range #9 | Flagging to reload Intraday data on download completion. | 2021-09-21 02:15:48.686 GCZ1.COMEX[M] 0.5 Range #36 | Flagging to reload Intraday data on download completion. | 2021-09-21 02:15:48.686 GCZ1.COMEX/GCZ1.COMEX[M] 2.0 Range #4 | Flagging to reload Intraday data on download completion. | 2021-09-21 02:15:48.686 GCZ1.COMEX/GCZ1.COMEX[M] 3.0 Range #5 | Flagging to reload Intraday data on download completion. | 2021-09-21 02:15:48.686 GCZ1.COMEX/GCZ1.COMEX[M] 9.0 Range #7 | Flagging to reload Intraday data on download completion. | 2021-09-21 02:15:48.686 GCZ1.COMEX[M] 1.0 Range #3 | Flagging to reload Intraday data on download completion. | 2021-09-21 02:15:48.686 GCZ1.COMEX[M] 1 Min #11 | Flagging to reload Intraday data on download completion. | 2021-09-21 02:15:48.686 Triggering next historical data download in queue. | 2021-09-21 02:15:48.686 No download requests in the queue to start downloads for. | 2021-09-21 02:15:48.686 GCZ1.COMEX[M] 1 Min #11 | Reloading chart. | 2021-09-21 02:15:48.765 GCZ1.COMEX[M] 1.0 Range #3 | Reloading chart. | 2021-09-21 02:15:48.773 Chart #3 has tagged chart #2 for full recalculation. Chartbook: GC Starter.Cht | 2021-09-21 02:15:48.845 Chart #3 has tagged chart #36 for full recalculation. Chartbook: GC Starter.Cht | 2021-09-21 02:15:48.845 Chart #3 has tagged chart #4 for full recalculation. Chartbook: GC Starter.Cht | 2021-09-21 02:15:48.845 Chart #3 has tagged chart #5 for full recalculation. Chartbook: GC Starter.Cht | 2021-09-21 02:15:48.845 Chart #3 has tagged chart #7 for full recalculation. Chartbook: GC Starter.Cht | 2021-09-21 02:15:48.845 Chart #3 has tagged chart #9 for full recalculation. Chartbook: GC Starter.Cht | 2021-09-21 02:15:48.845 Socket (3) | Socket gracefully closed by remote side. | 2021-09-21 02:15:48.906 Socket (3) | Closed. | 2021-09-21 02:15:48.906 GCZ1.COMEX/GCZ1.COMEX[M] 0.1 Range #9 | Reloading chart. | 2021-09-21 02:15:48.930 GCZ1.COMEX[M] 0.5 Range #36 | Reloading chart. | 2021-09-21 02:15:48.944 GCZ1.COMEX/GCZ1.COMEX[M] 2.0 Range #4 | Reloading chart. | 2021-09-21 02:15:48.958 Loading market depth data. | 2021-09-21 02:15:49.093 Loaded depth data records for GCZ1.COMEX 2021-09-11 from 2021-09-10 22:18:16.000000 to 2021-09-10 22:18:16.000000. | 2021-09-21 02:15:49.093 Loaded depth data records for GCZ1.COMEX 2021-09-13 from 2021-09-13 02:16:32.000000 to 2021-09-13 19:59:52.000000. | 2021-09-21 02:15:49.106 Loaded depth data records for GCZ1.COMEX 2021-09-14 from 2021-09-13 20:00:00.000000 to 2021-09-14 08:24:01.302468. | 2021-09-21 02:15:49.140 GCZ1.COMEX/GCZ1.COMEX[M] 3.0 Range #5 | Reloading chart. | 2021-09-21 02:15:49.148 GCZ1.COMEX/GCZ1.COMEX[M] 9.0 Range #7 | Reloading chart. | 2021-09-21 02:15:49.153 Loaded depth data records for GCZ1.COMEX 2021-09-20 from 2021-09-19 20:55:11.000000 to 2021-09-20 03:49:29.591332. | 2021-09-21 02:15:49.158 Loaded depth data records for GCZ1.COMEX 2021-09-21 from 2021-09-20 21:07:09.000000 to 2021-09-20 22:15:25.427000. | 2021-09-21 02:15:49.162 GCZ1.COMEX/GCZ1.COMEX[M] 0.1 Range #9 | StartDateTimeForLoadingOrderFills: 2021-09-06 22:15:25 | 2021-09-21 02:15:49.164 Loading market depth data. | 2021-09-21 02:15:49.285 Loaded depth data records for GCZ1.COMEX 2021-09-11 from 2021-09-10 22:18:16.000000 to 2021-09-10 22:18:16.000000. | 2021-09-21 02:15:49.285 Loaded depth data records for GCZ1.COMEX 2021-09-13 from 2021-09-13 02:16:32.000000 to 2021-09-13 19:59:52.000000. | 2021-09-21 02:15:49.294 Loaded depth data records for GCZ1.COMEX 2021-09-14 from 2021-09-13 20:00:00.000000 to 2021-09-14 08:24:01.302468. | 2021-09-21 02:15:49.323 Loading market depth data. | 2021-09-21 02:15:49.327 Loaded depth data records for GCZ1.COMEX 2021-09-11 from 2021-09-10 22:18:16.000000 to 2021-09-10 22:18:16.000000. | 2021-09-21 02:15:49.328 Loaded depth data records for GCZ1.COMEX 2021-09-13 from 2021-09-13 02:16:32.000000 to 2021-09-13 19:59:52.000000. | 2021-09-21 02:15:49.343 Loaded depth data records for GCZ1.COMEX 2021-09-20 from 2021-09-19 20:55:11.000000 to 2021-09-20 03:49:29.591332. | 2021-09-21 02:15:49.347 Loaded depth data records for GCZ1.COMEX 2021-09-21 from 2021-09-20 21:07:09.000000 to 2021-09-20 22:15:25.427000. | 2021-09-21 02:15:49.351 GCZ1.COMEX/GCZ1.COMEX[M] 2.0 Range #4 | StartDateTimeForLoadingOrderFills: 2021-03-10 00:56:13 | 2021-09-21 02:15:49.353 Loaded depth data records for GCZ1.COMEX 2021-09-14 from 2021-09-13 20:00:00.000000 to 2021-09-14 08:24:01.302468. | 2021-09-21 02:15:49.377 Loaded depth data records for GCZ1.COMEX 2021-09-20 from 2021-09-19 20:55:11.000000 to 2021-09-20 03:49:29.591332. | 2021-09-21 02:15:49.401 Loaded depth data records for GCZ1.COMEX 2021-09-21 from 2021-09-20 21:07:09.000000 to 2021-09-20 22:15:25.427000. | 2021-09-21 02:15:49.406 GCZ1.COMEX[M] 0.5 Range #36 | StartDateTimeForLoadingOrderFills: 2021-03-10 00:56:13 | 2021-09-21 02:15:49.422 Chart #36 has tagged chart #1 for full recalculation. Chartbook: GC Starter.Cht | 2021-09-21 02:15:49.489 Loading market depth data. | 2021-09-21 02:15:49.517 Loaded depth data records for GCZ1.COMEX 2021-09-11 from 2021-09-10 22:18:16.000000 to 2021-09-10 22:18:16.000000. | 2021-09-21 02:15:49.517 Loading market depth data. | 2021-09-21 02:15:49.523 Loaded depth data records for GCZ1.COMEX 2021-09-11 from 2021-09-10 22:18:16.000000 to 2021-09-10 22:18:16.000000. | 2021-09-21 02:15:49.524 Loaded depth data records for GCZ1.COMEX 2021-09-13 from 2021-09-13 02:16:32.000000 to 2021-09-13 19:59:52.000000. | 2021-09-21 02:15:49.528 Loaded depth data records for GCZ1.COMEX 2021-09-13 from 2021-09-13 02:16:32.000000 to 2021-09-13 19:59:52.000000. | 2021-09-21 02:15:49.536 Loaded depth data records for GCZ1.COMEX 2021-09-14 from 2021-09-13 20:00:00.000000 to 2021-09-14 08:24:01.302468. | 2021-09-21 02:15:49.566 Loaded depth data records for GCZ1.COMEX 2021-09-14 from 2021-09-13 20:00:00.000000 to 2021-09-14 08:24:01.302468. | 2021-09-21 02:15:49.574 Loaded depth data records for GCZ1.COMEX 2021-09-20 from 2021-09-19 20:55:11.000000 to 2021-09-20 03:49:29.591332. | 2021-09-21 02:15:49.588 Loaded depth data records for GCZ1.COMEX 2021-09-21 from 2021-09-20 21:07:09.000000 to 2021-09-20 22:15:25.427000. | 2021-09-21 02:15:49.592 Loaded depth data records for GCZ1.COMEX 2021-09-20 from 2021-09-19 20:55:11.000000 to 2021-09-20 03:49:29.591332. | 2021-09-21 02:15:49.596 GCZ1.COMEX/GCZ1.COMEX[M] 3.0 Range #5 | StartDateTimeForLoadingOrderFills: 2021-04-25 18:03:29 | 2021-09-21 02:15:49.597 Loaded depth data records for GCZ1.COMEX 2021-09-21 from 2021-09-20 21:07:09.000000 to 2021-09-20 22:15:25.427000. | 2021-09-21 02:15:49.598 GCZ1.COMEX/GCZ1.COMEX[M] 9.0 Range #7 | StartDateTimeForLoadingOrderFills: 2021-03-10 00:56:13 | 2021-09-21 02:15:49.612 ESZ1.CME[M] 1.25 Range #2 | Performing a full recalculation because it has been tagged. Chartbook: GC Starter.Cht | 2021-09-21 02:15:49.751 ESZ1.CME[M] Rev. 5t #1 | Performing a full recalculation because it has been tagged. Chartbook: GC Starter.Cht | 2021-09-21 02:15:49.780 Opened cached Intraday file: D:\Trading\a Day Trading\Sierra Charts\Data\GCZ1.COMEX.scid. Thread ID: 8692 | 2021-09-21 02:16:03.751 |
 Sierra gaps.PNG / V - Attached On 2021-09-21 02:20:22 UTC - Size: 128.23 KB - 149 views |
| [2021-09-21 07:25:24] |
| |
|
Follow through the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart (Retrying the Download When There is Data in the Chart) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-21 07:25:36
|
To post a message in this thread, you need to log in with your Sierra Chart account: