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IB Trading Service + Denali Exchange Data Feed sometimes slow in Germany

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[2021-09-19 18:23:35] #1 [Go To First Post]
User542502 - Posts: 16
Hi, I tried the Denali Exchange Data Feed two weeks ago. Sometimes the CME market data was "slow" during fast market moving activity. It looked like some latency/jitter problem between my location in Germany and the Denali market data server in the US. I was connected with s21.sierracharts.com. So I suppose it's located near by the Aurora data center? I was using the Denali feed in conjunction with the Interactive Brokers trading service. The CME data feed provided by IB (TWS) wasn't slow at all during the same time. Is it possible to use a Denali market data relay located in Germany or London? I would really like to use the Denali feed, but the market data feed should come from a Denali relay server located in Europe. Thanks :)

[2021-09-20 14:45:21] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 18669
Refer to this section: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds There is a server in London, for the Denali Data Feed. It is not automatically used but is one of the available choices. You can reconnect to the data feed, and when you see a connection to ds6-2.sierracharts.com that is the London server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-20 14:46:14

[2021-09-20 16:32:47] #3 [Go To First Post]
User542502 - Posts: 16
"It is not automatically used but is one of the available choices. You can reconnect to the data feed...". Okay, but how can I do this? I'm using the IB Trading Service in Sierra Chart 2310. The only option I can find is to set "Common Settings -> "Allow Support for Sierra Chart Data Feeds" = "Yes".

[2021-09-20 18:59:57] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 18669
You just need to reconnect until Sierra Chart reconnects to that server. Instructions: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-20 20:20:04] #5 [Go To First Post]
User542502 - Posts: 16
No, it does never connect to ds6-2.sierracharts.com. The log is telling me: Software version: 2310 64-bit \| 2021-09-20 22:09:45.956 OpenGL enabled (NVIDIA Corporation/Quadro P400/PCIe/SSE2) \| 2021-09-20 22:09:45.966 Primary Thread ID: 4928 \| 2021-09-20 22:09:45.966 Usage end date: 2021-10-06 \| 2021-09-20 22:09:45.966 Enabled for: Sierra Chart Historical Data Service. \| 2021-09-20 22:09:45.966 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-09-20 22:09:45.966 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-09-20 22:09:45.966 Enabled for exchange2: CME (Trading Account Required) \| 2021-09-20 22:09:45.966 Enabled for exchange2: CBOT (Trading Account Required) \| 2021-09-20 22:09:45.966 Enabled for exchange2: COMEX (Trading Account Required) \| 2021-09-20 22:09:45.966 Enabled for exchange2: NYMEX (Trading Account Required) \| 2021-09-20 22:09:45.966 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-09-20 22:09:45.966 Current selected Data/Trading service: Interactive Brokers \| 2021-09-20 22:09:45.966 Custom symbol settings values: enabled \| 2021-09-20 22:09:45.966 Chart Update Interval: 10 \| 2021-09-20 22:09:45.966 Intraday Data Storage Time Unit: 0 \| 2021-09-20 22:09:45.966 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2021-09-20 22:09:45.966 2021-09-20 20:09:45 Local computer time in UTC \| 2021-09-20 22:09:45.966 2021-09-20 22:09:45 Local computer time in SC Time Zone \| 2021-09-20 22:09:45.966 2021-09-20 17:17:43 Server time in UTC \| 2021-09-20 22:09:45.966 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2021-09-20 22:09:45.966 SC Data - All Services \| Starting real-time market data updates for: CL-202111-NYMEX (CLX21). ID: 1 Service code: nymex \| 2021-09-20 22:09:54.986 SC Data - All Services \| Connecting to the server ds22.sierracharts.com. Port 443 \| 2021-09-20 22:09:54.986 HD Request # 33 \| Downloading Intraday chart data for MNQ-202112-GLOBEX-USD to the file MNQ-202112-GLOBEX-USD.scid. Service: cme \| 2021-09-20 22:10:02.744 HD Request # 33 \| Download start date-time: 2021-09-20 22:09:23.000000. File last date-time: 2021-09-20 22:09:23.823002 \| 2021-09-20 22:10:02.745 HD Request # 33 \| Using server: ds21.sierracharts.com port 10149 \| 2021-09-20 22:10:02.745 Why?

[2021-09-21 15:32:48] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Let us think about what we can do for you. Are you connecting from Germany? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-21 16:13:07] #7 [Go To First Post]
User542502 - Posts: 16
Yes, I'm connecting always from Germany. I would really appreciate a solid solution. Btw, the Interactive Brokers TWS app gives me an option to select my region (Europe). May be Sierra Chart could add a similar feature.

[2021-10-08 00:05:55] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 18669
We apologize for the delay. We have set your account to use the London server first. Restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-01-27 18:36:39] #9 [Go To First Post]
User391959 - Posts: 17
Hi I use IB Trading Service + Denali Exchange Data Feed out of Europe. I face heavy performance issues (SC freezes in fast trading hours) when being connected to IB as compared to be directly connected to SC Data All. I only use IB as an execution broker, Data should all come from my SC Denali. Anything I can do? Did the Denaly Server change help in the above case?

[2022-01-27 20:59:01] #10 [Go To First Post]
UserOne - Posts: 40
Could you set my account to use the London server first, too? I am connecting to ds23 right now. Date Time Of Last Edit: 2022-01-28 15:20:45

[2022-01-28 07:16:20] #11 [Go To First Post]
User391959 - Posts: 17
I would like to add: I see [M] behind the symbols Is this correct and what does it indicate? I want to use only SC Denali Data Feed and use IBKR only as execution broker for trading.

[2022-01-31 06:23:54] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I face heavy performance issues (SC freezes in fast trading hours) when being connected to IB as compared to be directly connected to SC Data All. Refer to help topic 30: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often I see [M] behind the symbols Is this correct and what does it indicate? Regarding this, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services This is now done for your account: Could you set my account to use the London server first, too? I am connecting to ds23 right now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-31 06:26:26

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