Support Board
Date/Time: Sat, 01 Mar 2025 01:49:38 +0000
No connection to charts
View Count: 480
| [2021-09-15 16:08:53] |
| User806356 - Posts: 1 |
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Hi, when I open Sierra, I get the message that my current data package does not support this service. I have just enabled my feed yesterday, and can connect to it via CGQ app. Can you assist please?
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| [2021-09-15 16:23:58] |
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Your Sierra Chart account is expired. We have temporarily activated it. Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update/Set" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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