Support Board
Date/Time: Sat, 01 Mar 2025 01:46:55 +0000
no sync between my computer and SD server
View Count: 474
| [2021-09-14 18:34:45] |
| User839302 - Posts: 36 |
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line out of message log > > "local computer UTC time and server UTC time difference: 2 seconds/ 2021-09-14 13:10:28.879" This has been working fine, but now it will not sync. Please advise what is problem. This has been an ongoing problem for months, like musical chairs. but always manages to get right, get synced up... now no... |
| [2021-09-14 22:37:45] |
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Refer to help topic 38: Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-15 00:23:56] |
| User839302 - Posts: 36 |
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Dear SC Support, The message log indicates my computer & SC server are in sync to (3) decimal points. To the same numbers. Yet a few lines below, this line sent to support earlier today,,, it indicates a (1-3) second difference which appears to be completely random. The line Today just showed (1-2) seconds each time attempted to get synced up. I have had a third party on my machine multiple times in past to check my clock and analysis showed my machine is synced with correct (world) time down to tiny fraction of split second. (No variance) For last (2) days it never did sync up as it usually does after a few attempts, no matter the times attempted. |
| [2021-09-15 14:58:49] |
| John - SC Support - Posts: 38292 |
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Having the time off by a few seconds will not make any impact to the functioning of the system, especially since you are using the Denali Exchange Data Feed for your data, which does not rely on the local computer clock for the timestamping. The messages will show up in your Message Log, but you can ignore them. If you really want to sync up your computer clock, then you need to do it to our servers. The following setting allows for this to occur, but you have to have Sierra Chart running in an account that has Administrator privileges or is being run as Administrator: General Settings Window: Periodically Set System Date-Time from Server (Global Settings >> General Settings >> General >> Update Intervals) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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