Support Board
Date/Time: Sat, 01 Mar 2025 01:56:03 +0000
Can´t get data older than when I connect
View Count: 448
| [2021-09-14 10:52:33] |
| User215298 - Posts: 20 |
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Background: - with oneupTrader evaluator - subscribed with Denali & opened an account with AMP to be a non-professional - settings in tool should be all good (days to download) - performed the Edit -> Erase and Download function however I still can´t get correct data (I have like one candle in 2020 and then correct candles since when I connect to the platform) What could be the issue? Thank you! |
| [2021-09-14 14:30:56] |
| John - SC Support - Posts: 38292 |
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Go through this section first if you are wanting Intraday data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Instructions to Download/View More Historical Intraday Data Or, go through this section if it is Daily Historical data you want: No Historical Chart or Blank Chart | Historical Chart Not Updating | Missing Historical Chart Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-14 16:03:48] |
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You are not receiving data from the Denali Exchange Data Feed because you are not connecting to a what is considered a live funded account. The reason you are not getting real-time or historical data in this case from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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