Support Board
Date/Time: Sat, 01 Mar 2025 02:07:18 +0000
no connection
View Count: 461
| [2021-09-13 00:23:35] |
| User956316 - Posts: 4 |
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Hello, I had to reformat my hard drive and reinstall sierra charts. I logged in and now data will not connect. Just red box top left hand corner. Please advise. Mike
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| [2021-09-13 00:59:42] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-13 01:54:42] |
| User956316 - Posts: 4 |
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Software version: 2308 64-bit | 2021-09-12 20:52:56.435 Primary Thread ID: 800 | 2021-09-12 20:52:56.435 Usage end date: 2021-11-09 | 2021-09-12 20:52:56.435 Enabled for: Sierra Chart Historical Data Service. | 2021-09-12 20:52:56.435 Enabled for: Delayed Denali Exchange Data Feed. | 2021-09-12 20:52:56.435 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-09-12 20:52:56.435 Current selected Data/Trading service: TransAct WS | 2021-09-12 20:52:56.435 Custom symbol settings values: disabled | 2021-09-12 20:52:56.435 Chart Update Interval: 40 | 2021-09-12 20:52:56.435 Intraday Data Storage Time Unit: 0 | 2021-09-12 20:52:56.435 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-09-12 20:52:56.435 2021-09-13 01:52:56 Local computer time in UTC | 2021-09-12 20:52:56.435 2021-09-12 20:52:56 Local computer time in SC Time Zone | 2021-09-12 20:52:56.435 2021-09-13 01:46:50 Server time in UTC | 2021-09-12 20:52:56.435 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-09-12 20:52:56.435 Program path: C:\SierraChart\SierraChartTransActMA\ | 2021-09-12 20:52:56.435 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2021-09-12 20:52:56.435 OS Version Number: 10.0 | 2021-09-12 20:52:56.435 Locale Setting: C | 2021-09-12 20:52:56.435 DLLs: UserContributedStudies_64.dll | 2021-09-12 20:52:56.435 Allowed protected custom studies: | 2021-09-12 20:52:56.435 |
| [2021-09-13 02:47:10] |
| User956316 - Posts: 4 |
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Software version: 2308 64-bit | 2021-09-12 20:52:56.435 Primary Thread ID: 800 | 2021-09-12 20:52:56.435 Usage end date: 2021-11-09 | 2021-09-12 20:52:56.435 Enabled for: Sierra Chart Historical Data Service. | 2021-09-12 20:52:56.435 Enabled for: Delayed Denali Exchange Data Feed. | 2021-09-12 20:52:56.435 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-09-12 20:52:56.435 Current selected Data/Trading service: TransAct WS | 2021-09-12 20:52:56.435 Custom symbol settings values: disabled | 2021-09-12 20:52:56.435 Chart Update Interval: 40 | 2021-09-12 20:52:56.435 Intraday Data Storage Time Unit: 0 | 2021-09-12 20:52:56.435 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-09-12 20:52:56.435 2021-09-13 01:52:56 Local computer time in UTC | 2021-09-12 20:52:56.435 2021-09-12 20:52:56 Local computer time in SC Time Zone | 2021-09-12 20:52:56.435 2021-09-13 01:46:50 Server time in UTC | 2021-09-12 20:52:56.435 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-09-12 20:52:56.435 Program path: C:\SierraChart\SierraChartTransActMA\ | 2021-09-12 20:52:56.435 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2021-09-12 20:52:56.435 OS Version Number: 10.0 | 2021-09-12 20:52:56.435 Locale Setting: C | 2021-09-12 20:52:56.435 DLLs: UserContributedStudies_64.dll | 2021-09-12 20:52:56.435 Allowed protected custom studies: | 2021-09-12 20:52:56.435 TransAct WS | Trade Account not set. Unable to connect. | 2021-09-12 21:46:35.239 * |
| [2021-09-13 13:36:56] |
| John - SC Support - Posts: 38292 |
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This is the issue: TransAct WS | Trade Account not set. Unable to connect. | 2021-09-12 21:46:35.239 *
You need to enter your Trade Account information in the Global Settings >> Data/Trade Service Settings. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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