Support Board
Date/Time: Sat, 01 Mar 2025 01:41:42 +0000
RSI calculations are wrong - new version of SC 2308
View Count: 515
| [2021-09-10 14:42:18] |
| Kefir - Posts: 34 |
|
Hi, I have updated SC today and RSI indicator calculations are ... wrong. RSI is oscilator 0-100 now showing -35, -300 etc ... all the setups (lines at 80 - 20) are wrong (lines at 300 - 80) Can you please look into it. Kind regards r. |
| [2021-09-10 14:56:29] |
| John - SC Support - Posts: 38292 |
|
We pulled up the "RSI" indicator and it is showing the correct data for us. Are you using a different RSI indicator (RSI-W or RSI-TS)? Also, can you please include a screenshot so we can see exactly what you are seeing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-10 15:56:00] |
| Kefir - Posts: 34 |
|
I hope it gets uploaded. This RSI reset occurred in all charts and all chartbooks ... I just checked it. The average was also displayed although I had it hidden in my charts before. Line values were set in all chart to Line1 3, Line2 80, Length 10, AVg Length 3 |
 RSI reset.jpg / V - Attached On 2021-09-10 15:51:50 UTC - Size: 1.24 MB - 209 views Attachment Deleted. |
| [2021-09-10 16:16:14] |
| John - SC Support - Posts: 38292 |
|
Get us that Chartbook for us to review and see if we can reproduce the issue. Follow these instructions to post a file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-10 16:43:08] |
| Kefir - Posts: 34 |
|
Hello, I don't know who you are on the other side but you should be definitely more polite then "Get us...". I am paying customer for many years and rarely do I request something. Even now I am making you service to debug a problem. I am sure you can do better then "Get us...". Please review with your supervisor. Best regards |
 RSI reset.Cht - Attached On 2021-09-10 16:38:47 UTC - Size: 3.45 KB - 414 views |
| [2021-09-10 16:58:07] |
| John - SC Support - Posts: 38292 |
|
There was an update to the RSI study which added the following Input Use RSI -50, which allows the RSI to be offset by 50 points, to allow it to oscillate around 0 instead of 50. Apparently when this was added, it was not done in a way that kept the settings when you had the RSI on previously. Therefore, you will need to setup your RSI studies to set the Input Use RSI -50 to No and change your line values. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: