Support Board
Date/Time: Fri, 28 Feb 2025 21:48:30 +0000
2307 TAL not posting trades to evaluator account
View Count: 571
| [2021-09-09 02:02:31] |
| Acro - Posts: 442 |
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Hi I updated today to 2307, took a trade but it did not appear in the Trade Activity Log despite my refreshing several times. I downgraded to 2304 and the TAL has no issues showing trades I take when in 2304. Is there an issue with the TAL in 2307 ? Thanks PS I should clarify that the trade effect does go to the account balance correctly in 2307, it just does not appear in the Trade Activity Log Date Time Of Last Edit: 2021-09-09 02:03:23
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| [2021-09-09 03:38:32] |
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We are checking on this. We have observed this as well. We will get this resolved in the next two hours.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-09 04:18:34
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| [2021-09-09 06:41:24] |
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This is resolved. It was caused by an incorrect timestamp when we changed to millisecond time stamping for order fills. update to version 2308: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-09 06:41:42
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| [2021-09-09 14:08:24] |
| Acro - Posts: 442 |
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I am not totally sure this has been fixed as the TAL still giving me weird results that do not reflect the trades taken. The account balance window is still correct |
| [2021-09-09 15:18:06] |
| Acro - Posts: 442 |
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I deleted the activity and reconnected and refreshed the trade data and all is good. Many thanks This can now be marked as closed |
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