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Rithmic connection has effected my chart indicators

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[2021-09-08 18:52:25] #1 [Go To First Post]
Colin Simpson - Posts: 9
I have connected my Rithmic account, DOM and time and sales seems to be updating but i had no historical data on my charts so i activated Denali feed and this brought the historical data/indicators to the charts but i have volume and delta bars that's not working now. Please can you help.

[2021-09-09 16:09:16] #2 [Go To First Post]
John - SC Support - Posts: 36850
On the chart that is having the issue select Edit >> Delete All Data and Download. This will ensure that all the data in the chart is from the same source (Sierra Chart). Let us know if that resolves the issue with the Delta bars. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-09 16:56:58] #3 [Go To First Post]
Colin Simpson - Posts: 9
Thanks for getting back to me. No that never worked. Do i still need to get a bridge file?

[2021-09-09 17:24:40] #4 [Go To First Post]
John - SC Support - Posts: 36850
No, you do not need the bridge files. You need to use the new Rithmic connection, as the older one will not function soon. Please attach a screenshot of what you are seeing by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-09 17:47:16] #5 [Go To First Post]
Colin Simpson - Posts: 9
http://www.sierrachart.com/image.php?Image=1631209460834.png I should have delta bars one side of the candle and volume bars the other side, also bar delta % of volume and volume under the main chart. Thanks

[2021-09-09 17:58:20] #6 [Go To First Post]
John - SC Support - Posts: 36850
Get us a copy of that chart by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-09 18:47:31] #7 [Go To First Post]
Colin Simpson - Posts: 9
File attached. Date Time Of Last Edit: 2021-09-09 18:56:45


Private File

[2021-09-09 23:11:07] #8 [Go To First Post]
John - SC Support - Posts: 36850
Everything looks good in the Chartbook we received. Here is an image of what we see: http://www.sierrachart.com/image.php?Image=1631229024591.png If you open that Chartbook yourself, do you get the data showing, or is it also missing the data as shown in the image you provided? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-10 07:34:59] #9 [Go To First Post]
Colin Simpson - Posts: 9
The image that you sent is what its supposed to look like but the one i sent you is what i get. Why is that, have i connected Rithmic properly and how does Denali feed in to all this. Everything worked fine when CQG was the only data provider but when ive made the swap this problem occurred.

[2021-09-10 10:59:56] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-10 17:21:27] #11 [Go To First Post]
Colin Simpson - Posts: 9
Software version: 2307 64-bit \| 2021-09-10 18:14:17.092 Primary Thread ID: 5140 \| 2021-09-10 18:14:17.092 Usage end date: 2021-10-11 \| 2021-09-10 18:14:17.092 Enabled for: Sierra Chart Historical Data Service. \| 2021-09-10 18:14:17.092 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-09-10 18:14:17.092 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-09-10 18:14:17.092 Enabled for exchange2: CME \| 2021-09-10 18:14:17.092 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-09-10 18:14:17.092 Current selected Data/Trading service: Rithmic Direct - DTC \| 2021-09-10 18:14:17.092 Custom symbol settings values: enabled \| 2021-09-10 18:14:17.092 Chart Update Interval: 500 \| 2021-09-10 18:14:17.092 Intraday Data Storage Time Unit: 0 \| 2021-09-10 18:14:17.092 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) \| 2021-09-10 18:14:17.092 2021-09-10 17:14:17 Local computer time in UTC \| 2021-09-10 18:14:17.092 2021-09-10 18:14:17 Local computer time in SC Time Zone \| 2021-09-10 18:14:17.092 2021-09-10 17:08:23 Server time in UTC \| 2021-09-10 18:14:17.092 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2021-09-10 18:14:17.092 Program path: C:\SierraChart\ \| 2021-09-10 18:14:17.092 Data Files path: C:\SierraChart\Data\ \| 2021-09-10 18:14:17.092 OS Version Number: 10.0 \| 2021-09-10 18:14:17.093 Locale Setting: C \| 2021-09-10 18:14:17.093 DLLs: UserContributedStudies_64.dll \| 2021-09-10 18:14:17.093 Allowed protected custom studies: zyp_app, zyp_download_free \| 2021-09-10 18:14:17.093 Chart #1 has tagged chart #8 for full recalculation. Chartbook: 2.0prototype.Cht \| 2021-09-10 18:14:44.090 ESU1.CME [C][M] 30 Min #8 \| Performing a full recalculation because it has been tagged. Chartbook: 2.0prototype.Cht \| 2021-09-10 18:14:44.161 Added historical Intraday data request for ESU1.CME to the queue. \| 2021-09-10 18:15:29.467 Intraday data recording state for symbol ESU1.CME is set to download 'Pending'. \| 2021-09-10 18:15:29.467 Triggering next historical data download in queue. \| 2021-09-10 18:15:29.467 HD Request # 16 \| Downloading Intraday chart data for ESU1.CME to the file ESU1.CME.scid. Service: cme \| 2021-09-10 18:15:29.467 Reloading all charts with filename: ESU1.CME.scid \| 2021-09-10 18:15:29.687 HD Request # 16 \| Download start date-time: 2021-03-08 17:15:29.000000. File last date-time: 00:00:00.000000 \| 2021-09-10 18:15:29.688 HD Request # 16 \| Using server: ds23.sierracharts.com port 10149 \| 2021-09-10 18:15:29.688 Socket (2) \| Creating socket. \| 2021-09-10 18:15:29.689 Socket (2) \| New receive buffer size: 5242880 \| 2021-09-10 18:15:29.689 Socket (2) \| Connecting to IP: 216.1.90.130. \| 2021-09-10 18:15:29.689 ESU1.CME [CBV][M] 120 Min #12 \| Reloading chart. \| 2021-09-10 18:15:29.713 Historical Intraday data request for ESU1.CME matches current download and is queued for download since earlier data is requested. \| 2021-09-10 18:15:29.736 Added historical Intraday data request for ESU1.CME to the queue. \| 2021-09-10 18:15:29.737 Triggering next historical data download in queue. \| 2021-09-10 18:15:29.737 ESU1.CME [CBV][M] 120 Min #12 \| Waiting for historical downloads to complete with the IDs: 16, \| 2021-09-10 18:15:29.857 ESU1.CME [CBV][M] 30 Min #6 \| Reloading chart. \| 2021-09-10 18:15:29.885 HD Request # 16 \| Setting DTC encoding to Binary VLS \| 2021-09-10 18:15:29.916 HD Request # 16 \| Sending historical data logon request message. \| 2021-09-10 18:15:29.916 ESU1.CME [CBV][M] 30 Min #6 \| Waiting for historical downloads to complete with the IDs: 15, \| 2021-09-10 18:15:29.946 ESU1.CME[M] Point & Figure 1-7 #1 \| Reloading chart. \| 2021-09-10 18:15:29.959 Loading market depth data. \| 2021-09-10 18:15:29.962 ESU1.CME[M] Point & Figure 1-7 #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU1.CME.scid \| 2021-09-10 18:15:29.964 ESU1.CME [CBV][M] 720 Min #2 \| Reloading chart. \| 2021-09-10 18:15:29.972 ESU1.CME [CBV][M] 720 Min #2 \| Waiting for historical downloads to complete with the IDs: 15, \| 2021-09-10 18:15:30.032 ESU1.CME [CBV][M] 120 Min #13 \| Reloading chart. \| 2021-09-10 18:15:30.036 ESU1.CME [CBV][M] 120 Min #13 \| Waiting for historical downloads to complete with the IDs: 15, \| 2021-09-10 18:15:30.095 ESU1.CME [C][M] 30 Min #8 \| Reloading chart. \| 2021-09-10 18:15:30.104 ESU1.CME [C][M] 30 Min #8 \| Waiting for historical downloads to complete with the IDs: 15, \| 2021-09-10 18:15:30.118 ESU1.CME[M] Point & Figure 4-6 #1 \| Reloading chart. \| 2021-09-10 18:15:30.120 Loading market depth data. \| 2021-09-10 18:15:30.123 ESU1.CME[M] Point & Figure 4-6 #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU1.CME.scid \| 2021-09-10 18:15:30.124 ESU1.CME[M] 100 Volume #10 \| Reloading chart. \| 2021-09-10 18:15:30.133 Loading market depth data. \| 2021-09-10 18:15:30.137 ESU1.CME[M] 100 Volume #10 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU1.CME.scid \| 2021-09-10 18:15:30.138 ESU1.CME [CBV][M] 1 Min #1 \| Reloading chart. \| 2021-09-10 18:15:30.162 ESU1.CME [CBV][M] 1 Min #1 \| Waiting for historical downloads to complete with the IDs: 15, \| 2021-09-10 18:15:30.429 HD Request # 16 \| Requesting Intraday data. Start date-time: 2021-03-08 17:15:29. Record interval: 0. Symbol: ESU21 \| 2021-09-10 18:15:30.479 HD Request # 16 \| Decompressing data. \| 2021-09-10 18:15:30.585 HD Request # 16 \| Receiving Intraday data for ESU1.CME starting at 2021-03-08 17:25:13.301000 \| 2021-09-10 18:15:31.021 HD Request # 16 \| Timestamp of first Intraday data file record written: 2021-03-08 17:25:13.301000 \| 2021-09-10 18:15:31.698 ESU1.CME[M] Point & Figure 1-7 #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-09-10 18:15:32.006 ESU1.CME[M] Point & Figure 4-6 #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-09-10 18:15:32.200 Socket (2) \| New receive buffer size: 10485760 \| 2021-09-10 18:15:54.504 Socket (2) \| New receive buffer size: 16777216 \| 2021-09-10 18:15:56.544 Socket (2) \| CloseSocket call. \| 2021-09-10 18:17:39.113 Historical data download thread signaled to stop. \| 2021-09-10 18:17:39.113 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-09-10 18:17:39.113 HD Request # 16 \| Received 40270400 Intraday data records from 2021-03-08 17:25:13.301000 to 2021-09-10 18:17:21.870001 (186.0 days) and wrote 40270400 records for ESU1.CME \| 2021-09-10 18:17:39.113 HD Request # 16 \| Add time&sales data \| Remembered last file record date-time: 2021-09-10 17:17:21.870001 \| 2021-09-10 18:17:39.114 Added 88 Time and Sales records to Intraday data file for ESU1.CME after download. \| 2021-09-10 18:17:39.114 HD Request # 16 \| Completion time: 2m 10s \| 2021-09-10 18:17:39.114 HD Request # 16 \| Intraday data download complete for ESU1.CME. Unique request ID: 15 \| 2021-09-10 18:17:39.114 Removing historical data download ID 15. \| 2021-09-10 18:17:39.114 Real-time Intraday chart data file updates started for ESU1.CME \| 2021-09-10 18:17:39.114 Intraday chart data file opened for ESU1.CME \| 2021-09-10 18:17:39.114 HD Request # 16 \| Enabling Intraday chart updating for symbol. \| 2021-09-10 18:17:39.114 Triggering next historical data download in queue. \| 2021-09-10 18:17:39.114 HD Request # 17 \| Downloading Intraday chart data for ESU1.CME to the file ESU1.CME.scid. Service: cme \| 2021-09-10 18:17:39.114 HD Request # 17 \| Download start date-time: 2021-05-26 01:00:00.000000. File last date-time: 2021-09-10 18:17:38.426000 \| 2021-09-10 18:17:39.115 HD Request # 17 \| Disabling Intraday chart updating for symbol. \| 2021-09-10 18:17:39.115 HD Request # 17 \| Using server: ds21.sierracharts.com port 10150 \| 2021-09-10 18:17:39.115 Socket (3) \| Creating socket. \| 2021-09-10 18:17:39.116 Socket (3) \| New receive buffer size: 5242880 \| 2021-09-10 18:17:39.116 Socket (3) \| Connecting to IP: 216.1.90.129. \| 2021-09-10 18:17:39.116 ESU1.CME [C][M] 30 Min #8 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-09-10 18:17:39.131 ESU1.CME [C][M] 30 Min #8 \| Reloading chart. \| 2021-09-10 18:17:39.132 ESU1.CME [CBV][M] 1 Min #1 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-09-10 18:17:39.160 ESU1.CME [CBV][M] 1 Min #1 \| Reloading chart. \| 2021-09-10 18:17:39.160 Socket (2) \| Socket gracefully closed by remote side. \| 2021-09-10 18:17:39.218 Socket (2) \| Closed. \| 2021-09-10 18:17:39.218 HD Request # 17 \| Setting DTC encoding to Binary VLS \| 2021-09-10 18:17:39.340 HD Request # 17 \| Sending historical data logon request message. \| 2021-09-10 18:17:39.340 ESU1.CME [CBV][M] 30 Min #6 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-09-10 18:17:39.394 ESU1.CME [CBV][M] 30 Min #6 \| Reloading chart. \| 2021-09-10 18:17:39.395 ESU1.CME [CBV][M] 720 Min #2 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-09-10 18:17:39.486 ESU1.CME [CBV][M] 720 Min #2 \| Reloading chart. \| 2021-09-10 18:17:39.487 ESU1.CME [CBV][M] 120 Min #13 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-09-10 18:17:39.556 ESU1.CME [CBV][M] 120 Min #13 \| Reloading chart. \| 2021-09-10 18:17:39.557 ESU1.CME [C][M] 30 Min #8 \| Reloading chart. \| 2021-09-10 18:17:39.664 ESU1.CME [C][M] 30 Min #8 \| Waiting for historical downloads to complete with the IDs: 16, \| 2021-09-10 18:17:39.678 ESU1.CME [CBV][M] 1 Min #1 \| Reloading chart. \| 2021-09-10 18:17:39.803 HD Request # 17 \| Requesting Intraday data. Start date-time: 2021-05-26 01:00:00. Record interval: 0. Symbol: ESU21 \| 2021-09-10 18:17:39.905 HD Request # 17 \| Decompressing data. \| 2021-09-10 18:17:40.014 HD Request # 17 \| Receiving Intraday data for ESU1.CME starting at 2021-05-26 01:00:28.344000 \| 2021-09-10 18:17:40.352 HD Request # 17 \| Truncating file to starting date-time of 2021-05-26 01:00:28.344 \| 2021-09-10 18:17:40.352 ESU1.CME [CBV][M] 1 Min #1 \| Waiting for historical downloads to complete with the IDs: 16, \| 2021-09-10 18:17:40.360 ESU1.CME [CBV][M] 30 Min #6 \| Reloading chart. \| 2021-09-10 18:17:40.781 HD Request # 17 \| Timestamp of first Intraday data file record written: 2021-05-26 01:00:28.344000 \| 2021-09-10 18:17:40.808 ESU1.CME [CBV][M] 30 Min #6 \| Waiting for historical downloads to complete with the IDs: 16, \| 2021-09-10 18:17:40.871 ESU1.CME [CBV][M] 720 Min #2 \| Reloading chart. \| 2021-09-10 18:17:40.903 ESU1.CME [CBV][M] 720 Min #2 \| Waiting for historical downloads to complete with the IDs: 16, \| 2021-09-10 18:17:40.992 ESU1.CME [CBV][M] 120 Min #13 \| Reloading chart. \| 2021-09-10 18:17:40.998 ESU1.CME [CBV][M] 120 Min #13 \| Waiting for historical downloads to complete with the IDs: 16, \| 2021-09-10 18:17:41.093 Chart #13 has tagged chart #8 for full recalculation. Chartbook: 2.0prototype.Cht \| 2021-09-10 18:18:13.978 Chart #2 has tagged chart #8 for full recalculation. Chartbook: 2.0prototype.Cht \| 2021-09-10 18:18:14.975 Socket (3) \| New receive buffer size: 10485760 \| 2021-09-10 18:18:48.443 Socket (3) \| New receive buffer size: 16777216 \| 2021-09-10 18:18:55.117 Socket (3) \| CloseSocket call. \| 2021-09-10 18:19:27.820 Historical data download thread signaled to stop. \| 2021-09-10 18:19:27.820 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2021-09-10 18:19:27.820 HD Request # 17 \| Received 40246927 Intraday data records from 2021-05-26 01:00:28.344000 to 2021-09-10 18:19:19.941010 (107.7 days) and wrote 40246927 records for ESU1.CME \| 2021-09-10 18:19:27.821 HD Request # 17 \| Add time&sales data \| Remembered last file record date-time: 2021-09-10 17:19:19.941010 \| 2021-09-10 18:19:27.822 Added 37 Time and Sales records to Intraday data file for ESU1.CME after download. \| 2021-09-10 18:19:27.822 HD Request # 17 \| Completion time: 1m 48s \| 2021-09-10 18:19:27.822 HD Request # 17 \| Intraday data download complete for ESU1.CME. Unique request ID: 16 \| 2021-09-10 18:19:27.822 Removing historical data download ID 16. \| 2021-09-10 18:19:27.822 Real-time Intraday chart data file updates started for ESU1.CME \| 2021-09-10 18:19:27.822 Intraday chart data file opened for ESU1.CME \| 2021-09-10 18:19:27.822 HD Request # 17 \| Enabling Intraday chart updating for symbol. \| 2021-09-10 18:19:27.822 ESU1.CME[M] 100 Volume #10 \| Flagging to reload Intraday data on download completion. \| 2021-09-10 18:19:27.822 ESU1.CME[M] Point & Figure 1-7 #1 \| Flagging to reload Intraday data on download completion. \| 2021-09-10 18:19:27.822 ESU1.CME [CBV][M] 720 Min #2 \| Flagging to reload Intraday data on download completion. \| 2021-09-10 18:19:27.822 ESU1.CME [CBV][M] 120 Min #12 \| Flagging to reload Intraday data on download completion. \| 2021-09-10 18:19:27.822 ESU1.CME [CBV][M] 120 Min #13 \| Flagging to reload Intraday data on download completion. \| 2021-09-10 18:19:27.822 ESU1.CME [CBV][M] 1 Min #1 \| Flagging to reload Intraday data on download completion. \| 2021-09-10 18:19:27.822 ESU1.CME [CBV][M] 30 Min #6 \| Flagging to reload Intraday data on download completion. \| 2021-09-10 18:19:27.822 ESU1.CME [C][M] 30 Min #8 \| Flagging to reload Intraday data on download completion. \| 2021-09-10 18:19:27.822 ESU1.CME[M] Point & Figure 4-6 #1 \| Flagging to reload Intraday data on download completion. \| 2021-09-10 18:19:27.822 Triggering next historical data download in queue. \| 2021-09-10 18:19:27.822 No download requests in the queue to start downloads for. \| 2021-09-10 18:19:27.822 ESU1.CME [CBV][M] 1 Min #1 \| Reloading chart. \| 2021-09-10 18:19:27.863 Socket (3) \| Socket gracefully closed by remote side. \| 2021-09-10 18:19:27.931 Socket (3) \| Closed. \| 2021-09-10 18:19:27.931 ESU1.CME [CBV][M] 720 Min #2 \| Reloading chart. \| 2021-09-10 18:19:29.005 ESU1.CME[M] Point & Figure 1-7 #1 \| Reloading chart. \| 2021-09-10 18:19:29.278 ESU1.CME [CBV][M] 120 Min #13 \| Reloading chart. \| 2021-09-10 18:19:29.288 ESU1.CME[M] Point & Figure 4-6 #1 \| Reloading chart. \| 2021-09-10 18:19:29.561 ESU1.CME[M] 100 Volume #10 \| Reloading chart. \| 2021-09-10 18:19:29.629 ESU1.CME [C][M] 30 Min #8 \| Reloading chart. \| 2021-09-10 18:19:29.637 ESU1.CME [CBV][M] 120 Min #12 \| Reloading chart. \| 2021-09-10 18:19:29.660 ESU1.CME [CBV][M] 30 Min #6 \| Reloading chart. \| 2021-09-10 18:19:29.929 Loading market depth data. \| 2021-09-10 18:19:32.195 Loaded depth data records for ESU1.CME 2021-09-08 from 2021-09-08 19:40:40.387000 to 2021-09-08 21:05:27.370778. \| 2021-09-10 18:19:32.439 Loaded depth data records for ESU1.CME 2021-09-09 from 2021-09-09 17:47:14.952000 to 2021-09-09 21:46:00.578316. \| 2021-09-10 18:19:33.431 Loaded depth data records for ESU1.CME 2021-09-10 from 2021-09-10 08:53:18.165000 to 2021-09-10 18:19:27.163000. \| 2021-09-10 18:19:33.453 Opened cached Intraday file: C:\SierraChart\Data\ESU1.CME.scid. Thread ID: 5428 \| 2021-09-10 18:19:33.578 Loading market depth data. \| 2021-09-10 18:19:34.533 Loaded depth data records for ESU1.CME 2021-09-08 from 2021-09-08 19:40:40.387000 to 2021-09-08 21:05:27.370778. \| 2021-09-10 18:19:34.723 Loading market depth data. \| 2021-09-10 18:19:34.799 Loaded depth data records for ESU1.CME 2021-09-08 from 2021-09-08 19:40:40.387000 to 2021-09-08 21:05:27.370778. \| 2021-09-10 18:19:35.031 Loaded depth data records for ESU1.CME 2021-09-09 from 2021-09-09 17:47:14.952000 to 2021-09-09 21:46:00.578316. \| 2021-09-10 18:19:35.790 Loaded depth data records for ESU1.CME 2021-09-10 from 2021-09-10 08:53:18.165000 to 2021-09-10 18:19:27.163000. \| 2021-09-10 18:19:35.815 ESU1.CME[M] Point & Figure 1-7 #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-09-10 18:19:35.817 Loaded depth data records for ESU1.CME 2021-09-09 from 2021-09-09 17:47:14.952000 to 2021-09-09 21:46:00.578316. \| 2021-09-10 18:19:36.035 Loaded depth data records for ESU1.CME 2021-09-10 from 2021-09-10 08:53:18.165000 to 2021-09-10 18:19:27.163000. \| 2021-09-10 18:19:36.054 ESU1.CME[M] Point & Figure 4-6 #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-09-10 18:19:36.057 Chart #12 has tagged chart #8 for full recalculation. Chartbook: 2.0prototype.Cht \| 2021-09-10 18:20:41.358

[2021-09-10 18:02:46] #12 [Go To First Post]
John - SC Support - Posts: 36850
What we want you to do is to start a new chart and build up the items that make up the chart that has the missing items. See if you have any issues along the way. We expect you will not, although we do not know why you are seeing the particular problem you are. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-10 18:35:35] #13 [Go To First Post]
Colin Simpson - Posts: 9
How did you manage to get them working? You didn't need to build anything so what's different between what you used and what i have. Everything worked fine before i swapped data provider. I have the chart files saved but i don't think i could build them again. Thanks for helping me try and get to the bottom of this problem.

[2021-09-10 18:43:28] #14 [Go To First Post]
John - SC Support - Posts: 36850
That is what is confusing. We did not do anything, we just opened the chart and it was working as expected. Therefore, we are stumped as to why you would be having a particular problem. Therefore, there really is nothing we can do at this point, except to have you create a new chart and see what happens. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-10 18:57:29] #15 [Go To First Post]
Colin Simpson - Posts: 9
can i use only the Denali data feed and leave Rithmic out of the equation?

[2021-09-11 10:38:20] #16 [Go To First Post]
Sierra_Chart Engineering - Posts: 17662
HD Request # 17 \| Using server: ds21.sierracharts.com port 10150 \| 2021-09-10 18:17:39.115 HD Request # 17 \| Received 40246927 Intraday data records from 2021-05-26 01:00:28.344000 to 2021-09-10 18:19:19.941010 (107.7 days) and wrote 40246927 records for ESU1.CME \| 2021-09-10 18:19:27.821 We have confirmed that the data is coming from the Denali Exchange Data Feed. can i use only the Denali data feed and leave Rithmic out of the equation? Yes but we do not see why it would make a difference. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service to SC Data-All Services. And then translate the symbols in your Chartbooks and Sierra Chart: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-11 10:39:19

[2021-09-11 10:48:20] #17 [Go To First Post]
Colin Simpson - Posts: 9
Think ive got to the bottom of the problem. Thanks for your help.

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