Support Board
Date/Time: Fri, 28 Feb 2025 22:07:55 +0000
Can Not Get Charts
View Count: 556
| [2021-09-03 03:13:40] |
| User528886 - Posts: 2 |
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I have an account with Transact. I downloaded their platform with Sierra Charts and keep getting this error message when I try and enable Sierra Charts. Please advise. Server Error in '/' Application. -------------------------------------------------------------------------------- The resource cannot be found. Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly. Requested URL: /ChartingServices.aspx |
| [2021-09-03 07:55:47] |
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We are not able to help with this. We recommend using the Sierra Chart Order Routing service for trading: Sierra Chart / Trading Technologies Futures Order Routing Service For now use the Delayed Exchange Data Feed: Delayed Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-03 14:37:47] |
| John - SC Support - Posts: 38287 |
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Are you unable to start Sierra Chart at all? If so, are you trying to start it from the TransAct software or by itself?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-08 18:15:12] |
| User528886 - Posts: 2 |
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I am trying to launch the charts from the Transact software
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| [2021-09-09 16:02:38] |
| John - SC Support - Posts: 38287 |
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And what exactly happens? Do you get anything at all in the way of Sierra Chart starting or just nothing? If you get nothing, then we need for you to try running the software directly. You should have a shortcut on your desktop. If not, then the installation folder should be at C\SierraChart\SierraChartTransActMA, in which case you would run the executable in that location called SierraChart_64.exe. Let us know if you have an issue running the Sierra Chart software directly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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