Support Board
Date/Time: Fri, 28 Feb 2025 18:30:29 +0000
Chart download error
View Count: 415
| [2021-09-01 18:28:53] |
| User678167 - Posts: 15 |
|
Hi, data is not coming through to my charts. Got the error shown in the image attached. Can you help please https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=54336 |
| [2021-09-01 19:30:25] |
| John - SC Support - Posts: 38280 |
|
This is because your selected exchange in the Denali Exchange Data Feed did not renew since you did not have enough funds in your account prior to today (it renews just after midnight UTC time). And therefore, Sierra Chart is then looking to get the data from your trading service, but you are not setup to get that data, and that is why you get the failure. To fix this, just go to the Recurring Services page at the following link and scroll to the bottom and select the button next the exchange you want to activate that states Reactivate Exchange. https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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