Support Board
Date/Time: Fri, 28 Feb 2025 18:06:52 +0000
Live Data not working, Please help fix
View Count: 451
| [2021-09-01 18:22:47] |
| User716494 - Posts: 3 |
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Hi, I just activated my account and need US Equities live data.It is currently not working. Please let me know what i need to do. Thank you. |
| [2021-09-01 18:30:21] |
| User716494 - Posts: 3 |
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I only need data for US Equities, but i paid for the Denali Exchange Data Feed, did i pay for the correct package? Please help and advise on which package that i need minimally for just US equities data(I will not need to connect my broker with Sierra chart to trade) Thank you.
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| [2021-09-01 19:32:07] |
| John - SC Support - Posts: 38280 |
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To get the U.S. Equities data, you need to use the Sierra Chart Exchange Data Feed. Refer to the following page, which also includes the Setup Instructions: Sierra Chart Exchange Data Feed We see that you had changed your package to 11 and then changed it back, so you have not actually paid for anything in terms of the Denali Exchange Data Feed. So you do not need to worry about that. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-01 19:32:43
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| [2021-09-01 20:50:08] |
| User716494 - Posts: 3 |
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Thank you for your reply, Do i need to sign these forms even if i am only using data for US equities, I am a non-professional? Uniform Subscriber Agreement CME Non Professional Certification |
| [2021-09-01 20:57:15] |
| John - SC Support - Posts: 38280 |
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No, you do not need to sign those. There are other agreements you will need to fill out for the Sierra Chart Exchange Data Feed and the U.S. Equities exchange. All of this is explained in the Setup Instructions as you go through them for the Sierra Chart Exchange Data Feed. You will find the instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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