Support Board
Date/Time: Fri, 28 Feb 2025 18:32:09 +0000
Trade Order Rejected and No Idea Why
View Count: 462
| [2021-08-31 17:51:40] |
| User397885 - Posts: 5 |
|
Hello, I just tried to place an order from my chart, and normally that works no problem. Just now, the order was rejected. Why? Trade Chart Mode is on. Everything is normal. Everything was working fine yesterday. Initial error message. SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: Trading disabled | SenderSubID: ARB02091. Text: Parent order. Internal Order ID: 40935. Service Order ID: 5797483. Symbol: MESU21_FUT_CME. Account: KVirzi | 2021-08-31 13:44:30.216 * SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: Trading disabled | SenderSubID: ARB02091. Text: Parent order. Internal Order ID: 40938. Service Order ID: 5797486. Symbol: MESU21_FUT_CME. Account: KVirzi | 2021-08-31 13:44:30.261 * FULL LOG TradeActivity files query time: 0.375462 seconds. Entries: 0. Current queries: 2 | 2021-08-31 08:54:34.161 TradeActivity files query time: 0.013567 seconds. Entries: 59. Current queries: 1 | 2021-08-31 08:54:34.175 SC/TT Futures Order Routing | Requesting trade accounts from server. | 2021-08-31 08:54:41.838 SC/TT Futures Order Routing | Performing query for order fills start date-time for account KVirzi. | 2021-08-31 08:54:42.131 SC/TT Futures Order Routing | Performing query for historical account balances for account KVirzi. | 2021-08-31 08:54:42.131 SC/TT Futures Order Routing | Received 1 accounts from service. | 2021-08-31 08:54:42.131 TradeActivity files query time: 0.003109 seconds. Entries: 0. Current queries: 2 | 2021-08-31 08:54:42.134 SC/TT Futures Order Routing | Requesting historical order fills for account KVirzi. Start Date-Time UTC: 2021-08-27 17:42:37 | 2021-08-31 08:54:42.134 TradeActivity files query time: 0.169536 seconds. Entries: 0. Current queries: 1 | 2021-08-31 08:54:42.303 SC/TT Futures Order Routing | Requesting historical account balances for account KVirzi. Start date-time UTC: 2020-02-20 12:54:42 | 2021-08-31 08:54:42.303 SC/TT Futures Order Routing | Received 0 order fills for account: KVirzi. Inserting the ones that do not exist. | 2021-08-31 08:54:42.461 SC/TT Futures Order Routing | Received 0 historical account balance updates for account: KVirzi. Inserting the ones that do not exist. | 2021-08-31 08:54:43.359 SC/TT Futures Order Routing | Requesting Trade Positions data. | 2021-08-31 08:54:46.827 SC/TT Futures Order Routing | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-08-31 08:54:46.897 TradeActivity files query time: 0.034401 seconds. Entries: 0. Current queries: 1 | 2021-08-31 08:55:10.000 TradeActivity files query time: 0.001247 seconds. Entries: 0. Current queries: 2 | 2021-08-31 08:55:13.871 TradeActivity files query time: 0.058052 seconds. Entries: 270. Current queries: 3 | 2021-08-31 08:55:14.463 TradeActivity files query time: 0.034539 seconds. Entries: 270. Current queries: 1 | 2021-08-31 08:55:15.322 TradeActivity files query time: 0.001258 seconds. Entries: 0. Current queries: 1 | 2021-08-31 08:55:35.405 TradeActivity files query time: 0.033369 seconds. Entries: 270. Current queries: 2 | 2021-08-31 08:55:35.813 TradeActivity files query time: 0.040580 seconds. Entries: 270. Current queries: 3 | 2021-08-31 08:55:35.869 TradeActivity files query time: 0.109164 seconds. Entries: 470. Current queries: 1 | 2021-08-31 08:55:39.968 TradeActivity files query time: 0.001535 seconds. Entries: 0. Current queries: 1 | 2021-08-31 09:07:52.290 TradeActivity files query time: 0.001202 seconds. Entries: 0. Current queries: 1 | 2021-08-31 09:07:53.152 TradeActivity files query time: 0.071525 seconds. Entries: 470. Current queries: 1 | 2021-08-31 09:07:59.935 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2021-08-31 09:08:25.062 TradeActivity files query time: 0.295910 seconds. Entries: 2. Current queries: 3 | 2021-08-31 09:08:25.483 TradeActivity files query time: 0.179695 seconds. Entries: 450. Current queries: 4 | 2021-08-31 09:08:25.662 TradeActivity files query time: 0.148832 seconds. Entries: 450. Current queries: 3 | 2021-08-31 09:08:25.811 TradeActivity files query time: 0.175993 seconds. Entries: 450. Current queries: 2 | 2021-08-31 09:08:25.987 TradeActivity files query time: 0.154275 seconds. Entries: 450. Current queries: 1 | 2021-08-31 09:08:26.141 TradeActivity files query time: 0.347066 seconds. Entries: 450. Current queries: 1 | 2021-08-31 09:08:29.436 TradeActivity files query time: 0.260691 seconds. Entries: 450. Current queries: 1 | 2021-08-31 09:08:31.910 TradeActivity files query time: 0.197858 seconds. Entries: 450. Current queries: 1 | 2021-08-31 09:08:34.910 TradeActivity files query time: 0.167208 seconds. Entries: 450. Current queries: 1 | 2021-08-31 09:08:47.687 TradeActivity files query time: 2.738419 seconds. Entries: 462. Current queries: 2 | 2021-08-31 09:20:09.174 TradeActivity files query time: 0.250499 seconds. Entries: 462. Current queries: 1 | 2021-08-31 09:20:09.424 TradeActivity files query time: 0.246676 seconds. Entries: 462. Current queries: 1 | 2021-08-31 09:20:11.971 TradeActivity files query time: 0.303224 seconds. Entries: 462. Current queries: 1 | 2021-08-31 09:20:24.720 TradeActivity files query time: 0.198815 seconds. Entries: 462. Current queries: 1 | 2021-08-31 09:23:42.131 TradeActivity files query time: 0.197301 seconds. Entries: 462. Current queries: 1 | 2021-08-31 09:23:42.958 TradeActivity files query time: 0.288797 seconds. Entries: 464. Current queries: 1 | 2021-08-31 09:54:07.805 TradeActivity files query time: 0.314439 seconds. Entries: 469. Current queries: 1 | 2021-08-31 10:45:45.840 TradeActivity files query time: 0.289000 seconds. Entries: 469. Current queries: 1 | 2021-08-31 10:47:02.710 TradeActivity files query time: 0.287060 seconds. Entries: 478. Current queries: 1 | 2021-08-31 11:08:49.151 TradeActivity files query time: 0.267327 seconds. Entries: 478. Current queries: 1 | 2021-08-31 11:20:04.777 TradeActivity files query time: 0.278043 seconds. Entries: 478. Current queries: 1 | 2021-08-31 11:29:57.896 TradeActivity files query time: 0.255170 seconds. Entries: 478. Current queries: 1 | 2021-08-31 11:30:34.440 TradeActivity files query time: 0.279641 seconds. Entries: 478. Current queries: 1 | 2021-08-31 11:30:49.313 TradeActivity files query time: 0.288366 seconds. Entries: 478. Current queries: 1 | 2021-08-31 11:49:02.904 TradeActivity files query time: 0.239290 seconds. Entries: 16. Current queries: 1 | 2021-08-31 13:21:14.581 TradeActivity files query time: 0.230030 seconds. Entries: 119. Current queries: 1 | 2021-08-31 13:21:15.281 TradeActivity files query time: 0.252885 seconds. Entries: 16. Current queries: 1 | 2021-08-31 13:21:17.152 TradeActivity files query time: 0.507156 seconds. Entries: 119. Current queries: 1 | 2021-08-31 13:21:17.718 TradeActivity files query time: 0.313021 seconds. Entries: 119. Current queries: 2 | 2021-08-31 13:21:18.104 TradeActivity files query time: 0.194509 seconds. Entries: 16. Current queries: 2 | 2021-08-31 13:21:20.256 TradeActivity files query time: 0.215035 seconds. Entries: 16. Current queries: 1 | 2021-08-31 13:21:20.471 TradeActivity files query time: 0.212034 seconds. Entries: 119. Current queries: 1 | 2021-08-31 13:21:21.370 TradeActivity files query time: 0.268696 seconds. Entries: 486. Current queries: 1 | 2021-08-31 13:21:55.666 TradeActivity files query time: 0.262827 seconds. Entries: 0. Current queries: 2 | 2021-08-31 13:21:56.000 TradeActivity files query time: 0.250045 seconds. Entries: 486. Current queries: 1 | 2021-08-31 13:21:57.432 TradeActivity files query time: 0.282619 seconds. Entries: 0. Current queries: 1 | 2021-08-31 13:21:58.785 TradeActivity files query time: 0.214280 seconds. Entries: 16. Current queries: 1 | 2021-08-31 13:22:09.301 TradeActivity files query time: 0.239767 seconds. Entries: 327. Current queries: 1 | 2021-08-31 13:25:59.609 TradeActivity files query time: 0.466824 seconds. Entries: 327. Current queries: 1 | 2021-08-31 13:26:09.471 TradeActivity files query time: 0.450769 seconds. Entries: 327. Current queries: 2 | 2021-08-31 13:26:26.381 TradeActivity files query time: 0.441891 seconds. Entries: 327. Current queries: 2 | 2021-08-31 13:26:26.823 TradeActivity files query time: 0.322589 seconds. Entries: 327. Current queries: 1 | 2021-08-31 13:26:32.762 TradeActivity files query time: 0.279662 seconds. Entries: 327. Current queries: 1 | 2021-08-31 13:26:45.144 TradeActivity files query time: 0.254742 seconds. Entries: 327. Current queries: 1 | 2021-08-31 13:26:54.385 TradeActivity files query time: 0.182103 seconds. Entries: 327. Current queries: 1 | 2021-08-31 13:26:57.837 TradeActivity files query time: 0.705559 seconds. Entries: 40. Current queries: 2 | 2021-08-31 13:38:17.875 TradeActivity files query time: 0.211825 seconds. Entries: 22. Current queries: 1 | 2021-08-31 13:38:18.087 TradeActivity files query time: 0.252108 seconds. Entries: 4. Current queries: 1 | 2021-08-31 13:38:19.408 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2021-08-31 13:43:40.619 TradeActivity files query time: 0.040741 seconds. Entries: 270. Current queries: 1 | 2021-08-31 13:43:40.755 TradeActivity files query time: 0.063796 seconds. Entries: 470. Current queries: 1 | 2021-08-31 13:43:40.951 TradeActivity files query time: 0.001153 seconds. Entries: 0. Current queries: 1 | 2021-08-31 13:43:41.138 TradeActivity files query time: 0.028804 seconds. Entries: 0. Current queries: 1 | 2021-08-31 13:43:41.444 TradeActivity files query time: 0.035590 seconds. Entries: 270. Current queries: 1 | 2021-08-31 13:43:41.559 SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: Trading disabled | SenderSubID: ARB02091. Text: Parent order. Internal Order ID: 40923. Service Order ID: 5797467. Symbol: MESU21_FUT_CME. Account: KVirzi | 2021-08-31 13:43:50.841 * SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: Trading disabled | SenderSubID: ARB02091. Text: Parent order. Internal Order ID: 40926. Service Order ID: 5797470. Symbol: MESU21_FUT_CME. Account: KVirzi | 2021-08-31 13:43:50.887 * SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: Trading disabled | SenderSubID: ARB02091. Text: Parent order. Internal Order ID: 40929. Service Order ID: 5797476. Symbol: MESU21_FUT_CME. Account: KVirzi | 2021-08-31 13:44:03.671 * SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: Trading disabled | SenderSubID: ARB02091. Text: Parent order. Internal Order ID: 40932. Service Order ID: 5797479. Symbol: MESU21_FUT_CME. Account: KVirzi | 2021-08-31 13:44:03.671 * SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: Trading disabled | SenderSubID: ARB02091. Text: Parent order. Internal Order ID: 40935. Service Order ID: 5797483. Symbol: MESU21_FUT_CME. Account: KVirzi | 2021-08-31 13:44:30.216 * SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: Trading disabled | SenderSubID: ARB02091. Text: Parent order. Internal Order ID: 40938. Service Order ID: 5797486. Symbol: MESU21_FUT_CME. Account: KVirzi | 2021-08-31 13:44:30.261 * |
| [2021-08-31 17:57:23] |
| John - SC Support - Posts: 38280 |
|
That message is stating that your broker has disabled your trading for some reason. You need to ask your Broker about this. Also, you can refer them to the following for how to change this: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#OrderRejections_TradingDisabled For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-31 18:09:36] |
| User397885 - Posts: 5 |
|
Got it, thanks.
|
To post a message in this thread, you need to log in with your Sierra Chart account: