Support Board
Date/Time: Fri, 28 Feb 2025 18:19:49 +0000
Setting up trading
View Count: 464
| [2021-08-31 16:06:50] |
| User905259 - Posts: 1 |
|
Hello, I am using AMP Global for my broker and they provided me with CQG credentials. I believe I set up my Sierra Charts correctly, but I am unable to trade or even look at charts. I get error messages about unknown symbols and I have spent hours trying to figure this out with no luck. |
| [2021-08-31 17:17:50] |
| John - SC Support - Posts: 38280 |
|
First, select Edit >> Translate Symbols to Current Service to ensure that your symbols are setup for CQG. If that does not work, then we need to see your Message Log to see the particular messages you are getting. Follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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