Support Board
Date/Time: Fri, 28 Feb 2025 18:33:44 +0000
Eurex Denali data feed
View Count: 530
| [2021-08-30 08:37:31] |
| User731133 - Posts: 27 |
|
Hi can you please activate the denali data feed as i unsubscribe AMP Cqg this morning but no data are active regards Alessandro |
| [2021-08-30 09:24:37] |
| |
|
You need to activate the exchange here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX However, you first need to add credit to your account here enough to pay for the exchange fee: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-30 09:37:24] |
| User731133 - Posts: 27 |
|
made payment but still not working
|
| [2021-08-30 09:38:48] |
| User731133 - Posts: 27 |
|
it still tryes to connect throught CQG
|
| [2021-08-30 09:41:04] |
| |
|
Open a chart for a EUREX symbol and follow the instructions below. You can still use the Denali EUREX data when Sierra Chart is connected to CQG. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-30 09:55:36] |
| User731133 - Posts: 27 |
|
Software version: 2280 64-bit | 2021-08-30 11:51:30.196 Primary Thread ID: 15152 | 2021-08-30 11:51:30.196 Usage end date: 2021-09-12 | 2021-08-30 11:51:30.196 Enabled for: Sierra Chart Historical Data Service. | 2021-08-30 11:51:30.196 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-08-30 11:51:30.196 Enabled for: Delayed Denali Exchange Data Feed. | 2021-08-30 11:51:30.196 Enabled for exchange2: EUREX EOBI | 2021-08-30 11:51:30.196 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-08-30 11:51:30.196 Current selected Data/Trading service: CQG WebAPI | 2021-08-30 11:51:30.196 Custom symbol settings values: disabled | 2021-08-30 11:51:30.196 Chart Update Interval: 500 | 2021-08-30 11:51:30.196 Intraday Data Storage Time Unit: 0 | 2021-08-30 11:51:30.196 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-08-30 11:51:30.196 2021-08-30 09:51:30 Local computer time in UTC | 2021-08-30 11:51:30.196 2021-08-30 11:51:30 Local computer time in SC Time Zone | 2021-08-30 11:51:30.196 2021-08-30 09:47:53 Server time in UTC | 2021-08-30 11:51:30.196 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-08-30 11:51:30.196 Program path: C:\SierraChart\ | 2021-08-30 11:51:30.196 Data Files path: C:\SierraChart\Data\ | 2021-08-30 11:51:30.196 OS Version Number: 10.0 | 2021-08-30 11:51:30.197 Locale Setting: C | 2021-08-30 11:51:30.197 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-08-30 11:51:30.198 Allowed protected custom studies: | 2021-08-30 11:51:30.198 CQG WebAPI | Connecting to server api.cqg.com | 2021-08-30 11:51:57.630 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-08-30 11:51:57.630 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-08-30 11:51:57.640 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-08-30 11:51:57.640 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-08-30 11:51:57.640 CQG WebSocket | Opening WebSocket. | 2021-08-30 11:51:57.889 CQG WebSocket | Sending WebSocket handshake. | 2021-08-30 11:51:57.889 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-30 11:51:58.648 CQG WebSocket | Server header | Connection: upgrade | 2021-08-30 11:51:58.648 CQG WebSocket | Server header | Sec-WebSocket-Accept: CHBBmE12HK5ia0IfsdlyYw4PpN0= | 2021-08-30 11:51:58.648 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-08-30 11:51:58.648 CQG WebSocket | Server header | Upgrade: websocket | 2021-08-30 11:51:58.648 CQG WebSocket | Server header | | 2021-08-30 11:51:58.648 CQG WebSocket | Web socket state is now open. | 2021-08-30 11:51:58.648 CQG WebAPI | WebSocket connected. | 2021-08-30 11:51:58.648 CQG WebAPI | Sending market data logon message. | 2021-08-30 11:51:58.648 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2021-08-30 11:51:58.991 CQG WebSocket socket (1) | CloseSocket call. | 2021-08-30 11:51:59.037 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-30 11:51:59.037 CQG WebAPI | Disconnected. | 2021-08-30 11:51:59.072 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-08-30 11:51:59.072 CQG WebSocket | WebSocket closed. | 2021-08-30 11:51:59.072 CQG WebAPI | WebSocket closed. | 2021-08-30 11:51:59.072 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-08-30 11:51:59.284 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-30 11:51:59.284 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-30 11:54:16.435 CQG WebSocket socket (1) | Closed. | 2021-08-30 11:54:16.435 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-08-30 11:54:46.437 |
| [2021-08-30 10:00:07] |
| |
|
We see what the problem is. Set Global Settings >> Data/Trade Service Settings >> Current Selected Service to "SC Data-All Services". And then translate the symbols with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-30 10:07:25] |
| User731133 - Posts: 27 |
|
All good now ,thank you
|
To post a message in this thread, you need to log in with your Sierra Chart account: